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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2867
Experience:  worked as a Tech support Associate for Apple products
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Im stuck in recovery mode - how do I get out?

Customer Question

My Iphone 3 is stuck in recovery mode - how do I get out? I've tried to restore back to factory settings so I can give it to my mom (i've got a new phone)
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

What is the error message you got (including error number) while restoring the phone?

Thank you
Customer: replied 5 years ago.
there is no error number - it's stuck on the USB >>> Itunes screen. It won't restore. It keeps telling me that it's in recovery mode and it needs to restore...but it won't. It extracts the software but then nothing happens after that.
Expert:  Vinod Menon replied 5 years ago.
Turn off the firewall and antivirus in the system.

Now, open iTunes and connect the iPhone. Now, on the phone, press and hold the power button and home button together until you see an apple logo. The very moment you see the apple, let go off the power button, but keep on holding the home button for another 10-15 sec. You will get a recovery mode alert. Now try to restore the phone
Customer: replied 5 years ago.
sorry still stuck - that didn't work
Expert:  Vinod Menon replied 5 years ago.
Have you got a different computer? Try restoring from a different computer if you have one
Customer: replied 5 years ago.
not here - I'd have to try tomorrow at work.
Expert:  Vinod Menon replied 5 years ago.

Let me know whether that helps

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