Hi My name isXXXXX hope i can help you.
The folder with question mark (?
) indicates that your Mac is unable to find the startup disk to boot the OS X
. This is because of either the Mac OS X system files are corrupted
or failure of hard disk.
We're not sure whether the problem is with hardware or software...So try these steps...Reset PRAM and NVRAM
- Shut down your Mac
- Locate the following keys on the keyboard: Command, Option, P, and R.
- Turn on the computer.
- Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
- Hold the keys down until the computer restarts and you hear the startup sound for three times.
- Release the keys.
Restart your Mac and immediately hold down the Option
key till you are able to see the start up option. From there, if you can see the Macintosh HD then select it and press return
key on your keyboard. (Solution 2)Restart in Safe mode
Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift
key. Release the Shift key when you see the gray Apple and progress indicator. Let the Mac boot up...
Let me know if that didn't worked. Only click Accept after we solved the problem.