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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10941
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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just unboxed my iMac and I can hear the starting sound but

Customer Question

just unboxed my iMac and I can hear the starting sound but no display
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name is Ashik. I hope i can help you.

That is strange....Turn off your iMac. Unplug all cables from it. Wait 15 seconds. Replug the Power cable. Wait 5 seconds. Then Turn it back on. Does that worked ?

Only click Accept after we solved the problem...
Customer: replied 5 years ago.
No i Have tried this but doesnt work
Expert:  Ashik replied 5 years ago.
We can reset the PRAM and NVRAM and see if it works or not...

  1. Shut down your Mac
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears and before the chime sound.
  5. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  6. Release the keys.
Customer: replied 5 years ago.
still no joy waited until the chime sounded three times but still no video
Expert:  Ashik replied 5 years ago.
Your Mac is defective. You will have to take it back to the Store and get a replacement. Sorry i couldn't solve your problem...

Happy Holidays,