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Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 675
Experience:  8 years experience as a Mac administrator for a college
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I am trying to install Rosetta Stone to my iMac lion. The

Customer Question

I am trying to install Rosetta Stone to my iMac lion. The application disc installs, but the first language disc does not. Please help!
Submitted: 5 years ago.
Category: Mac
Expert:  Tom replied 5 years ago.
Hello and thanks for using

Please make sure you have the latest update from rosetta stone.

After updating let me know if you still have issues with the language disc
Customer: replied 5 years ago.
Thank you Tom. Unfortunately, nothing is happening. After the Application disc is 'successfully installed' nothing happens = no prompts. The Icon is installed and when I click on it is gives me the update screen which I have 'successfully updated' several times. There are no prompts etc. When I insert the language disc, it just has an icon on the desktop but nothing is happening anywhere else!

As you might imagine - I am very frustrated.

By the way I have a new Mac IO X. The R. Stone I have is new, version 4 Totale.

Customer: replied 5 years ago.
Not sure what we are doing here. I sent the above reply to your answer on Friday, and have not heard from anyone since. No - I'm not happy. Just Answer did now work, and I do want to pay you. If you don't have an helpful answer let me know so I can try other paths, but don't leave me hanging in the air and expect me to pay!

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