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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  worked as a Tech support Associate for Apple products
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Yesterday the software on my iphone4 was updated and all my

Customer Question

Yesterday the software on my iphone4 was updated and all my data was lost, not backed up....last night on my new IPad I was deleting a few contacts and suddenly that entire list disappeared! If I bring in today can you find?
Submitted: 5 years ago.
Category: Mac
Expert:  Vinod Menon replied 5 years ago.

I am Vinod. I will try my best to help you resolve this issue.

Sorry to hear that you lost all your contact...:(

The chances of recovery is less, but let's try the maximum ways possible.

Did you save your contacts to icloud when you updated the iphone/ipad to iOS 5?

Thank You
Customer: replied 5 years ago.
Did not save anywhere, was about to but my iTunes password XXXXX boyfriend's and is still under his name and his name is XXXXX XXXXX account which I do not want because his name shows up and we broke up so it's not appropriate but notwithstanding nothing was backed up p,us it seems like it suddenly disappeared....
Expert:  Vinod Menon replied 5 years ago.

Let's try this. Open itunes in the computer and connect the ipad. Now, your ipad will be displayed to the left side of the itunes, below "devices". Just right click on it and click on "restore from backup".

If you have any older date listed there, just select that. Let me know whether this bring back all your contacts.
Customer: replied 5 years ago.
I do not have a computer, my daughter does but I may have to wait for her codes as I do not know how passwords.....
Expert:  Vinod Menon replied 5 years ago.
no worries..take your time..
Customer: replied 5 years ago.
I have not tried suggestion yet because I am concerned about losing
Data on computer so am waiting for my daughter
To try with me hopefully later today or tomorrow
However the data on my iPad was all deleted somehow
And never had been saved.
Expert:  Vinod Menon replied 5 years ago.
no problem...take your time.

If you try a "restore from backup" on the ipad, and if you have an older backup saved in the computer, you will be able to sync them back.

To check whether you have an older backup, open itunes in the computer. Then click on Edit menu at the top (where it shows file, edit, view, controls, etc). Click on Edit > Preferences > Devices tab. There you will find your iphone's and ipad's last backup date. Is that an older date before the update?
Customer: replied 5 years ago.
No progress hope to try but nothing was ever saved
Will let you know if successful
Expert:  Vinod Menon replied 5 years ago.