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Hi there- I have lost access to all my apps. I have email

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Hi there- I have lost...
Hi there- I have lost access to all my apps. I have email and web access? Any ideas
Submitted: 6 years ago.Category: Mac
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Answered in 9 minutes by:
12/1/2011
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,636
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi My name isXXXXX hope i can help you.

Is this iPhone, iPad or iPod ?
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Customer reply replied 6 years ago
iPad
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Delete the iBook application from your iPad and redownload it from AppStore. Let me know if that didn't worked. Only click Accept after it worked.
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,636
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
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Customer reply replied 6 years ago
All my apps are not loading not just the iBooks
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Connect your iPad to your computer, open iTunes application. In iTunes, select your ipad and click Restore. Then let it restore your iPad. This should fix the problem. Let me know if that didn't worked....
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Customer reply replied 6 years ago
Just tried it and no, when I try to access it it still gives me the message "failed to load.....
Customer reply replied 6 years ago
My othe apps still do not load either....
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
What happens when you click restore ?
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Customer reply replied 6 years ago
It starts to sync. I don't see anywhere that will allow me to restore?
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
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Customer reply replied 6 years ago
I don't have time formthis now -I am now late for school and don't see the page you are trying to take me too.
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Are you sure you are on iTunes on your computer ?

Add a bookmark of this page, so we can continue later.
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Customer reply replied 6 years ago
Yes I am on iTunes and no I don't have the patience or the time now.. I will not get back to the until late tonight or tomorrow... So thanks for the moment and I will try later.
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Ok..Reply back here when you have time and i will get back to you ASAP.
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Customer reply replied 6 years ago
PS. I hate computers!!!!!!!!
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Haha....They are not so bad :-) You'll get used to them....
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Customer reply replied 6 years ago
Ok found the restore and now I get the message that an unknown error has occured and can not be restored?
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Can you try this from another computer, if possible ?
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Customer reply replied 6 years ago
I only have one computer here at home? Will I have to take it to an apple store to get fixed?
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Before that we can try a different method to restore. Put your iPad to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below;
  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes application on your computer
  • Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.
  • Click OK or Restore



Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank.

Let me know if that didn't worked..

Best Regards,
Ashik

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Customer reply replied 6 years ago
What/where is the sleep/wake button?
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
It is the Power button
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Customer reply replied 6 years ago
All that did was switch my computer off and send it in to safe mode....did I do something wrong?
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
What ?? You have to press the button of your iPad, not your PC.
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Customer reply replied 6 years ago
You did not explain that... I will try again... Home button on the computer and sleek/wake on the iPad
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Please read my answer carefully...I explained it. You don't have to press anything your PC. We're fixing your iPad, not your PC. Press both buttons on your iPad.
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Customer reply replied 6 years ago
You explained I had to connect my iPad to the computer..... You did not mention I had to use the buttons on the iPad! If I were that good with a computer/iPad/whatever I wouldn't be talking to you!!! When my computer is finished running through it's safe mode/whatever the he'll it's doing, I will try again!! In the meantime I will head back to work. Thanks again fornyou time. Will be in touch.
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Only iPad got the Sleep/Wake and Home button in here. We don't use that word for PCs. I thought you knew that...Anyway, try it and let me know
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Customer reply replied 6 years ago
Ok well I have a few names for computers/iPads/iPhones!!!
Wonders on wonder-it's working- the apps I have checked are up and running and I can read my book.
Thank you for your help.
Mac Support Specialist: Ashik, Mac Technician replied 6 years ago
Glad I could help...
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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,636
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Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

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