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I have an iPhone 4 and a PC with Outlook Somehow I have installed

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iCloud on my iphone and...
I have an iPhone 4 and a PC with Outlook Somehow I have installed iCloud on my iphone and the contacts and calendars no longer sync - please help me to set the phone so they can be updated Thanks
Submitted: 6 years ago.Category: Mac
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Answered in 6 minutes by:
12/1/2011
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3,190
Experience: 20+ years in the computer/Mac industry
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Hello! My name is XXXXX XXXXX self-employed tech, and I'm offering my time in good faith today to provide advice and information.

On the iPhone, if you look in Settings > iCloud are Contacts and Calendars turned ON?

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Customer reply replied 6 years ago
Yes to both
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Okay, turn both of those OFF.

Then, open iTunes on your computer

plug-in the iPhone

When it appears in the iTunes sidebar, select it.

You should see a new menubar across the top of the window (Summary, Info Apps, Music, etc...).

Choose the Info tab.

You should see options to Sync Contacts and Calendars with Outlook, as before.

Place a checkmark next to each one to enable it and configure any options as needed.

In the lower right side of the window, click "Apply". The iPhone should now sync with your computer for those items instead of iCloud.

Let me know how this works for you.

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Customer reply replied 6 years ago

Thanks, XXXXX XXXXX seem to be synced but lots of the calendar entries have been duplicated

Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
When you turned off the iCloud Calendar did it ask whether you wanted to leave iCloud data on the device? This is often the cause for duplicates...

Check to see which Calendars are on the iPhone, it may be the calendars themselves that have been duplicated and not necessarily the events.

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Customer reply replied 6 years ago
I don't see any other calendars - where will I find them?
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
If you have more than one Calendar on the device you should see a "Calendars" button inside the app, on the titlebar.
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Customer reply replied 6 years ago
On the pc it says there are 3 calendars but this hasn't changed (and I can't find the other calendars). Now anything I put on the pc is showing twice on the phone and the pc. Things I put into the phone are only showing once
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Are you saying if you enter an event on the PC now, sync once, and then end up with two events on the iPhone and a second event is added to the PC... or are you only talking about previously entered events?

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Customer reply replied 6 years ago
All previously entered events have been duplicated on the phone and the pc apart from the recent ones that I couldn't sync
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Alright, go back to the Info tab for the iPhone and uncheck Calendar syncing then click Apply. See if it removes the duplicates and what you are left with...
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Customer reply replied 6 years ago
It leaves no calendars on the iphone and 2 on the pc!
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Are the 2 on the PC duplicates?

If not, try re-enabling calendar syncing now.
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Customer reply replied 6 years ago
They are duplicates
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Okay, then delete one of those calendars.

Afterwards, you should be able to re-enable Calendar syncing without further issue.

Hopefully, this info will answer your question. If it does, please click ACCEPT so I can be credited for my time assisting you. Experts do not earn a salary and thus our work is only recognized when it is "accepted" by the customer. If you continue to have questions on this topic, just reply back to this thread. I will be more than happy to work with you further.

Thanks,
John

Please feel free to ask me a new question at any time (if you’re a subscriber, you can do so at no additional cost beyond your monthly payment). Bookmark my profile page for easy access:
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Customer reply replied 6 years ago
I don't know how/can't delete a calendar - please help
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Which version of Outlook are you using?

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Customer reply replied 6 years ago
Where will I find that? My son has helped me with the computer but he isn't here
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
Under Help in the menu bar there should be an "About Outlook" or similar.

However, the following may work for most versions of Outlook:

Launch Outlook. Click the "Calendar" button in the lower-left corner of the window, or press the "Ctrl" and "2" keys on the keyboard simultaneously to switch to the calendar.

Right click the calendar that you would like to delete, and click "Delete (calendar name)."

Click "Yes" to confirm the deletion. Note that in Outlook, the original default Outlook calendar cannot be deleted... only additional calendars.
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Customer reply replied 6 years ago

I'm not able to do what you are asking - there is a home calendar and a work calendar but I'm not able to delete them and the items are duplicated in the main calendar

Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
So the duplicated events are all in a single calendar?

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Customer reply replied 6 years ago
Yes, identical entries on the phone and the pc
Mac Support Specialist: John T. F., Mac Druid replied 6 years ago
If the duplicated entries are stored in a single calendar (Main) on your computer then you have no choice but to manually delete the duplicated entries on your computer.

They were originally duplicated when you enabled iCloud, however, iCloud does not support Windows XP systems so there is no automated way to sync between Outlook and iCloud. This left you with content on the phone that had been converted for iCloud (but the XP system could not understand this due to lack of support) and the original data on the PC.

As long as you leave iCloud Contacts and Calendar turned off on the iPhone, you should not have this issue in the future.
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