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ok give me a sec to try it ;)
my name is XXXXX XXXXX
nice to meet you
so it wasy the user name or password XXXXX XXXXX I'll try again.
the username should be the part before @shaw.ca
I retyped my password XXXXX hit save but it said that this email address may not be able to receive or send messages?
and I am using the correct username
but I hit ok and it save the info anyway
u want me to open that on my browser in another tab?
Sign in > Preferences > Mobile Access > Enabled.
i want you to check to see if mobile access is enabled
There is no option in my user preferences to enable mobile access
ok, one moment
is your phone still on the screen where it says it may not be able to receive or send messages
if so, does it allow you continue
nope, i hit ok and now it's back to the settings screen showing a Shaw mail account under accounts. I shouldn't of hit ok, sorry!
no, thats good
can you see if it working though
how do i see if it's working?
try sending yourself an email using that account
k hang on another sec ;)
i just reread what you wrote earlier and that happens quite often...and it usually is not an error at all
k i just sent myself an email from the computer and it did show up on my phone yay! But I just tried to reply and it says
that the username or password XXXXX XXXXX
that it cannot send mail. and I haven't hit ok
go to your outgoing server settings under the mail account
its going to be under Advanced
what do you see you for outgoing server
outgoing settings i mean
under advanced there are no outgoing settings, just incoming
but under just the account the outgoing is mail.shaw.ca
is there a password XXXXX?
is ssl turned off?
not for outgoing, only for incoming
don't see ssl, it says smtp
yes ssl is off under advanced
should I turn it on?
no, it should be off
but that's under incoming when I tap the red advanced button
your incoming works...so thats good
um, lets delete this email account and try configuring it again
so just hit the red delete account button?
so want me to scroll up and do the steps you sent me again?
k give me a sec again
who is your carrier for iphone?
says cannot send mail, the user name or password XXXXX mail.shaw.ca is incorrect
i have not hit ok
and you are using the same info as the incoming server, correct?
should I put the user name in with the shaw.ca at the end?
you can try it
but you shouldnt have to
k give me a sec
all the emails showed up again including the test one i sent earlier
I'll try to reply to it
crap, same message that I can't send due to user name or password
ok, let me check something
in the meantime, can you try turning ssl on
and change the port to 465
and type in the user and pass like normal, without the @shaw.ca
should i change the user name back to without the @shaw.ca under outgoing?
also, in your shaw webmail, do you see anything about mobile access?
under properties or something
I'll check again
nope. there are no properties, just settings and that only has date and time and timezone options
then other settings for mail options for forwarding, junk mail filters etc. nothing for mobile
Is this a usual issue with shaw email accounts?
which network are you one...the wireless network or virgin mobile?
*are you on
I'm on the wifi
But that is a different provider that shaw
so you are on their network, hmm
ok, come off that network and try the virgin mobile
that is most likely the problem
nope, my shaw webmail is under my Mom's shaw account now. we just moved out to an acreage and shaw doesn't come out here
we're with shockware
MOST internet service providers will not allow you to send email on their network using another smtp server
its a preventative measure to stop spammers
oh ok. so I won't be able to send then. that sucks
or you can use the shockware smtp servers
but try coming off of wifi which will put you on the virgin mobile network
and then see if it works
usually cell phone companies do not enforce such blocks
oh I couldn't find where to change the name back without the shaw.ca for the outgoing. it only says smtp mail.shaw.ca under outgoing
and it won't send again
ok..did you want to try readding the account again
without being on the wifi network
k will do
give me a sec again
oh no worries ;) verifying again
now it says the IMAP server pop.shaw.ca is not responding. to check my network connection and that i entered the correct info in the incoming mail server field.
i hit ok
and you are able to access the internet on the virgin network, right
yes. I'll go onto safari hang on
and it wont find the incoming server
I have pop.shaw.ca in the incoming mail server and my email address less the @shaw.ca for the user name
and I'm on 3G now not wifi
yeah, that is correct
crap i hit cancel by mistake so it didn't save. let me try it all again
i have no idea why we are getting different results on the different networks
crap it says Imap server is not reponding etc again. maybe i need to call shaw??
yeah, and ask them if they have another smtp server configuration
atleast you can check your email
i know you cant respond, but I think that is the other ISP blocking it
this is true. k
a way around all of this, if Shaw would allow an secure, SSL, authenticated connection
then you could use their SMTP server on everyone's network
what is ssl vs smtp?
SSL is secure...smtp is the outgoing server
I am not a computer person at all, just know how to use one
ssl would be the connection
to the srever
i would call them and ask them if they have another smtp server or another configuration to use on your phone
sorry, I couldnt been more of assistance
ok thanks. so do I just pay now? I've never used this service
if you are satisfied, you can click accept
no worries, you totally taught me how to do it, it's just shaw being jerks!!
ok. I just want to write down all your info in the beginning of our convo if that's cool
ok, sounds good
take your time
sweet, thanks again. Have an awesome rest of your weekend ;)
thank you..you too
have a good night
you know what... I forgot to hit POP for before saving. lol!
but still can't send . Anyway thanks again. bye ;)