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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1495
Experience:  BSc H.Dip Apple Certified Professional
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My Apple TV first gives no signal then get the itunes icon

Customer Question

trying to start my apple tv - first get no signal then getthe itunes icon
and usb icon plug. have tried unpluging restarting and nothing works
Submitted: 5 years ago.
Category: Mac
Expert:  David replied 5 years ago.

First unplug the TV and the Apple TV for thirty seconds, then reconnect them.

If it fails reset your Apple TV with the remote. Point it at the Apple TV and press the menu and down buttons together until you see the Apple TV LED blinking rapidly.

If this fails please reply and I will help you.

Best regards,

Customer: replied 5 years ago.
I have tried this and it did not work
Expert:  David replied 5 years ago.
There might be a problem with the scan settings on the TV, or a problem with a HDMI hub if you are using one...
Do you have another TV you can try it with?
Customer: replied 5 years ago.
No the hdmi cable is connected directly from the tv to the apple tv box. The house has wireless all other wireless functions work ( such as Internet ) no other tvs in house.
Expert:  David replied 5 years ago.

Can you connect by micro USB and restore in iTunes:

1. Disconnect the power and HDMI cables from Apple TV.
Note: If you do not disconnect the power cable before connecting the micro USB cable, you will not see Apple TV in the iTunes Source list.

2. Connect one end of a micro USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports.

3. Open iTunes on your computer.

4. Select your Apple TV in the Source list, and then click Restore.

Best regards,