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I just deleted all my contacts on my iphone by mistake and

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cannot figure out how to...
I just deleted all my contacts on my iphone by mistake and cannot figure out how to get them back.
Submitted: 6 years ago.Category: Mac
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Answered in 2 minutes by:
10/20/2011
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
Experience: Mac Expert
Verified
Hi,

Try to restore your iPhone in iTunes.

Connect the phone to the computer. In iTunes, right-click the phone, and then click Restore. This will restore all your settings, including the address book.

Thanks,

J.
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Customer reply replied 6 years ago

That was how I deleted them in the first place. Back up a step. I synced to an Xfinity account and ended up with all of my iphone contacts plus about a gazillion of my husband's contacts jumbled together.

 

I logged onto iTunes and selected sync contacts using the computer's contacts thinking I was going to get my last backed up iTunes version of my iPHone contacts. No. It wiped EVERYTHING in my contact file.

Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Ok - if you resync with the Xfinity account, do you get them all back?
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Customer reply replied 6 years ago
I tried that and it came back with nothing. Let me try again quick..
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Please go ahead.

J.
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Customer reply replied 6 years ago
No. That did not return any contacts. Do you have any idea what to try next. Why are they missing from Xfinity now. Grrrr.
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
So now they are not in iTunes, or Xfinity, or the phone?

Let's do the restore in iTunes again - that's the only option to get 'em back.

J.
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Customer reply replied 6 years ago

Shouldn't there be a backup somewhere in iTunes of the iPhone contact list?

 

Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Yes -

Connect the phone to the computer. In iTunes, right-click the phone, and then click Restore. This will restore all your settings, including the address book.

If they were backed up, they will be restored via iTunes.

J.
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Customer reply replied 6 years ago
Trying that now..
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Very good, thank you.
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Customer reply replied 6 years ago
Still restoring at the moment....
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Take your time please.
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Customer reply replied 6 years ago
..... didn't work ...... It did a complete restore. Please know that I am not the village idiot and this happened quite easily.
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
I understand - it actually happened to a lot of people. I spoke to another 4 people with the same issue in the last 2 hours.

I'm afraid there is no other way to restore the contacts, since they were simply not saved anywhere.

I know this is not what you want to hear and am very sorry to give you this piece of bad bad news, but it would be unprofessional of me to do otherwise. I hope you understand and that you are not going to shoot the messenger...

Thanks,

J.
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Customer reply replied 6 years ago
Seriously?? I am shocked. In Windows you can go back to a point in time to do a restore. Doesn't iTunes have the same capability?
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Yes, and that's the restore part we tried, however it looks like the contacts were not backed up, so they cannot be restored.

I'm very sorry.

J.
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Customer reply replied 6 years ago
So, do I still have to pay for the bad news?
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
It is strictly up to you if you want to pay for my time or not!
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Customer reply replied 6 years ago
OK. So I have pulled up Xfinity on my laptop and see my contacts. How do I get them to my iPhone?
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
You told me you already synced to an Xfinity account - do the exact same thing to get the contacts back.
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Customer reply replied 6 years ago

I did but it didn't work. I exported the contacts from Xfinity to a .csv file which I am importing into Yahoo at the moment just to make sure I have them captured. Then should I attempt to use iTunes to populate the phone using the Yahoo contacts? It has that "one time" replacement option in iTunes.

 

I have no clue why I cannot sync with the iphone app like i did when this whole mess started.

Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Do you have Outlook on the computer?

I would actually import the contacts from the CSV file into Outlook, and then sync using iTunes. If you don't have Outlook, you can go for the Yahoo option but Outlook would be my first choice.
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Customer reply replied 6 years ago
I do but it is a dinosaur. Outlook 2003.
Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
Doesn't matter - it will work just fine with Outlook 2003.
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Customer reply replied 6 years ago

I got them back by using Yahoo. WHEW!!!!

 

I tell you. Apple needs to work on how easy it was to wipe the contacts out. Thank you for bearing with me. I was near tears over this. 2200 contacts. Now I still have my hubby's and mine combined but would much rather weed them out than have none.

 

Have a wonderful evening!

Sincerely,

Andrea

Mac Support Specialist: James, Sr. Mac Support Expert replied 6 years ago
That's great!

Please don't forget to hit the Accept button for me so I can get credit for my time helping you.


Thanks!

J.
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James, Sr. Mac Support Expert
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