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OSXpert
OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
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my ipad is frozen up and i cant turn it off or on

This answer was rated:

my ipad is frozen up and i can't turn it off or on

OSXpert :

Hi, my name is Britton. Are you available?

Customer:

yes

OSXpert :

great, let's try doing a reset

Customer:

ok

OSXpert :

hold the home (center, bottom) button and the sleep/wake (top right) buttons at the same time

OSXpert :

hold the buttons and ignore any messages on the screen, hold the buttons until you see a white apple logo on a black background

Customer:

ok

OSXpert :

let me know how that goes...keep me posted

Customer:

it just came on

OSXpert :

okay good, let it finish starting up

OSXpert :

Hopefully it will return it to functioning normally

Customer:

ok it is fixed

OSXpert :

excellent

OSXpert :

is there anything else I can assist you with while we're in this chat session?

Customer:

no thank you

OSXpert and 4 other Mac Specialists are ready to help you