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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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I dropped my iPhone on a very hard surface (it landed on the

Resolved Question:

I dropped my iPhone on a very hard surface (it landed on the top end). Now when I turn it on, all I get is a bright white screen. I can't reboot or anything. What should I do/
Submitted: 6 years ago.
Category: Mac
Expert:  Mac Tech replied 6 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

Try this first-

-Unplug the iPhone from the USB cable connection.
-Press and Hold the Home and Wake/Sleep buttons until the Apple Logo appears (about 15 seconds).

It should reboot and resume normal operation.

Reply back if you're still having trouble.
Mac Tech and other Mac Specialists are ready to help you
Customer: replied 6 years ago.
Ok I tried that and now nothing happens. The screen is black and I can't turn anything on.
Expert:  Mac Tech replied 6 years ago.
Try it again, keep holding the buttons down until the Apple logo appears.

If that does not work, try plugging it into the WALL charger for 15 mins and repeat the process.

If that does not work, then your phone has sustained hardware damage and will need to be serviced.