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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10831
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I can not get my email as it says my password XXXXX XXXXX but

Resolved Question:

I can not get my email as it says my password XXXXX XXXXX but I can't find out how to change it.
Submitted: 5 years ago.
Category: Mac
Expert:  Ashik replied 5 years ago.
Hi My name isXXXXX hope i can help you.

Who is your Email Provider ? Google, Yahoo etc
Customer: replied 5 years ago.
Google
Expert:  Ashik replied 5 years ago.
Is it Gmail ?
Customer: replied 5 years ago.
Yes
Expert:  Ashik replied 5 years ago.
You can reset the Password XXXXX your Gmail from here : https://www.google.com/accounts/recovery?service=mail

Let me know if that didn't worked. Only click Accept after it worked.

Best Regards,
Ashik
Customer: replied 5 years ago.
it did not work
Expert:  Ashik replied 5 years ago.
What happens when you reset ?
Customer: replied 5 years ago.
i entered the information but neither my ipad or iphone accepte the password. they still say my password XXXXX XXXXX
Expert:  Ashik replied 5 years ago.
Can you login to Gmail from your computer ?
Customer: replied 5 years ago.
yes
Expert:  Ashik replied 5 years ago.
In your iPhone/iPad's home screen, tap Settings, tap Mail, Contacts, Calendars. Select your Gmail mail under Accounts in there. And hit Delete Account. Then go back and tap Add Account... and add your Gmail account back. Let me know if that didn't worked. Only click Accept after it worked.

Best Regards,
Ashik
Customer: replied 5 years ago.
I can get my ipad to work but not my ipod
Expert:  Ashik replied 5 years ago.
Turn off WiFi from your iPod, then delete the Mail account then reboot your iPod and add it back again. Let me know how it goes...
Ashik and 2 other Mac Specialists are ready to help you

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