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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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My iphone is getting hot and wont hold a charge. What do I

Resolved Question:

My iphone is getting hot and won't hold a charge. What do I need to do?
Submitted: 5 years ago.
Category: Mac
Expert:  Daniel replied 5 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Turn it off and take it in for service to an Apple store. There is nothing user serviceable that can be done. Sorry, no easy button here.
Customer: replied 5 years ago.
Unfortunately I leave 3 hours away from an apple store so that is not an option
Expert:  Daniel replied 5 years ago.
The other choice is to call Apple and have them send a 'Happy Box', they will pay shipping both ways and will have a quick turnaround, usually less than a week.
Call 1.800.275.2273
Otherwise your phone carrier is next choice but I have a distrust for them, a lot like Best Buy in my experience.

Customer: replied 5 years ago.

what is a happy box and how much does it cost?
Would doing a resore from backup help?
Expert:  Daniel replied 5 years ago.
It costs nothing providing the iPhone is under warranty. Even then they may well pay shipping, they have for me in the past, Apple is all about customer satisfaction.

You can't hurt it by trying to do a retire to factory settings but if you have a backup that is a good thing, it may come back to you as a new iPhone, probably will.

I suggest calling Apple and see what they say, nothing to lose.
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