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James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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I am setting up an ipod and need to put in my email address

Customer Question

I am setting up an ipod and need to put in my email address and password,i tried to do new id but it says cannot connect to itunes store,so i went to existing id and i dont know the password
Submitted: 6 years ago.
Category: Mac
Expert:  James replied 6 years ago.

Please go to

On the bottom of the page, on the left, click Forgot ID/Password

Follow the instructions to reset your password and choose a new one, and then login with the new password on the iPod.