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James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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please restore my mobile me service

Customer Question

on 6 nov 2009 I paid an invoice for mobileme invoice no XXXXXXXXXX and I cannot acess mobileme any more, what has happened, my attempts to contact with email andpassword XXXXX not recognised. I need mobile me, what do I have to do please?? I only want an answer to this request and not a monthly subscription as I do not have any other queries
Submitted: 6 years ago.
Category: Mac
Expert:  James replied 6 years ago.
Hi, what happens when you try to sign in?
Customer: replied 6 years ago.
on some photos in iPhoto banner shows "error occured" show mobileme preferences, I click on OK and either nothing or password on user name incorrect. I use the details entered when I originally signed up. I want to use mobileme, how do I do it?

Expert:  James replied 6 years ago.

Open Safari, and go to

On the bottom left, click Forgot ID/Password. Follow the instructions to reset your password, and provide the new password when you are asked.

Customer: replied 6 years ago.
myself and a very experienced Apple user tried for over 30 minutes with new password etc , and have given up.w/o success.
the whole exercise has been a waste of time and my money