How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2872
Experience:  worked as a Tech support Associate for Apple products
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

my iphone 3g is frozen and I can not shut it off

Customer Question

my iphone 3g is frozen and I can not shut it off
Submitted: 6 years ago.
Category: Mac
Expert:  Vinod Menon replied 6 years ago.

I am Vinod. I will try my best to help you resolve this issue.

let's try a reset first. Press and hold the power button and the home button together until you see an apple logo (it make take around 10-15 sec to get the apple logo).

let me know whether this resolves the issue.

Thank You

click on accept only after your issue is resolved.
Vinod Menon and 2 other Mac Specialists are ready to help you
Customer: replied 6 years ago.
The phone has ask to be plug in to I tunes so know what do I do?
Expert:  Vinod Menon replied 6 years ago.
It means that the phone is not able to load the home page. Let's connect the iphone to the computer and open itunes.

To the left side of the itunes, your phone will be listed below "devices". Click on the phone name, and now to the middle of the screen, click on "restore".

After restoring, select the option "restore from backup".

let me know if you find any difficulty.
Customer: replied 6 years ago.

'M s ai 'm

Expert:  Vinod Menon replied 6 years ago.
sorry, I did not understand what that short form mean...:(