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I am Vinod. I will try my best to help you resolve this issue.
What I understand is that your ipad is frozen, is that correct?
Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo (it may take around 10-15 sec for the apple logo to pop up)
did that resolve your issue?
Yes I feel like an idiot!!
Are you really going to charge me 18 for that?
You have agreed for $18. I am not charging you anything. If you click on accept, I will be paid a part of your amount
Ok deals a deal
I dont want that monthly charge though just this one question Ok?
You have to sent an email to just answer regarding that as i have no access to your account
You can email them through "firstname.lastname@example.org".
ok i got it. just check this page on how to cancel the subscription
did that help?