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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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I cant delete when writing an email. It will not backspace.

Customer Question

I can't delete when writing an email. It will not backspace. What am I doing wrong?
I have a MAC OSX 10.6.8. There was no problem backspacing with this question.
Submitted: 6 years ago.
Category: Mac
Expert:  Daniel replied 6 years ago.
Hello Madeline, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Is this the Mail app in the dock?
Which version of OS X do you have?
Customer: replied 6 years ago.
no, not the mail app on the dock OSX 10.6.8. I can backspace on this reply or on text edit but not on composing something for an email through my cable provider which is charter communications.
Expert:  Daniel replied 6 years ago.
So you do email through your browser on Charter's server and software.
The problem isn't with your Mac, it is with them.
I suggest two things.
One, emulate Firefox in Safari. This is done by turning on the Develop menu in Safari preferences.
Notice that it is the Advanced tab.
Then you will get this.
That will emulate Firefox and give the same functionality.

Or download and try the real Firefox, it may be that their server software doesn't like Safari at all.

But the problem is with them not you.
Does that help?