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Help I moved a file to my mac desk top and it dissapeared!!!

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I really need this file...Mike...
Help I moved a file to my mac desk top and it dissapeared!!! I really need this file...Mike
Submitted: 6 years ago.Category: Mac
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Answered in 28 minutes by:
8/1/2011
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Where did you move it from?
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Customer reply replied 6 years ago
I move it from my my hard drive to the desk top..
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
I meant where on your hard drive? The desktop is the hard drive also??? Can you clarify?
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Customer reply replied 6 years ago
This file was in my hard drive, in the applications folder, I selected it and I moved it to my desktop and it asked for a password XXXXX a I entered password XXXXX I moved it to my desktop and it dissapeared..
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Never move applications out of the Applications folder. What app was it?
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Customer reply replied 6 years ago
It was a program called printsmith...A program for printers, can't find a backup!
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Have you done a search for the word printsmith? You should be able to redownload it here:

http://download.cnet.com/PrintSmith/3000-2066_4-3603.html
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Customer reply replied 6 years ago
all of the customer info is on this computer...
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
That is OK you won‘t lose that. Did you do a search?
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Customer reply replied 6 years ago
yes
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Just reinstall then.
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Customer reply replied 6 years ago
I don't have the original disks, I took over a printshop, and he doesn't have the disks
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
I gave you the link.
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Customer reply replied 6 years ago
but where will i get all of my data?
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
The data is not stored in the app itself. Have you looked in the trash for the app?
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Customer reply replied 6 years ago
yes, there is nothing in trash, do you think if I rebooted it would show back up?
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
I doubt it but you should restart anyway. Have you used Spotlight to search? It has to be there somewhere.
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Customer reply replied 6 years ago
all the files on the desk top will dissapear when I try to move them...any ideas
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
What? i did not ask you to move anything.
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Customer reply replied 6 years ago
these were files, no needed any more.
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
I don't understand what you are trying to say can you clarify?
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Customer reply replied 6 years ago
You said that you didn't tell me to move anything, and I said that these files weren't important. I did do a search again, but din't find anything...
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
But what do these files have to do with the problem at hand?
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Customer reply replied 6 years ago
none, just saying they dissapear also when moved on the desktop.
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
First let‘s check some things:

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

Then go to Macintosh HD, then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the right. If that is OK and only if that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
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Customer reply replied 6 years ago
This didnt work, restarted and it isn't there!
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
I did not say that would magically make it appear.

So Verify Disk was OK in green and then you Repaired Permissions?
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Mac Support Specialist: Mike, Mac Medic replied 6 years ago
If that was ok go to Macintosh HD/Users/yourusername/Library/Preferecnes trash the file com.apple.finder.plist and restart
Mike
Mike, Mac Medic
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Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Customer reply replied 6 years ago
I bought a program online called Data Recover 3 and was able to find the file and restore it.
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
OK but are files still disappearing if so you still have a problem.
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