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Mr. Clark
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3214
Experience:  Mac/iOS Repair Business Owner & CIS Degree
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My computer (xp) does not recognize when my ipod is attach

Resolved Question:

My computer (xp) does not recognize when my ipod is attached.??
Submitted: 6 years ago.
Category: Mac
Expert:  Mr. Clark replied 6 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

First, be sure that you have the latest version of iTunes installed ( After you have installed / updated to the latest iTunes, reboot your computer.

Upon reboot, attach your iPod and see if it shows up in iTunes in the left column.

If it still doesn't show up, please do the following:

Go to Start -> Control Panel -> Add/Remove Programs

Uninstall the following, in this order, if applicable:

Apple Software Update
Apple Mobile Device Support
MobileMe Control Panel
Apple Application Support

Reboot your PC.

Now, go to this link (, download, and install CCleaner.

Once you have installed CCleaner, run it, go to the Registry tab, click Scan for Issues, once they are complete, click Fix Issues, and then Fix Issues again.

Now go to ( and reinstall iTunes.

Once downloaded, install. The reboot once more.

Once you have rebooted, try to connect and see if you have the same issue.

If you do, please report back to me the issue and if you get any error messages, please provide the exact error message. Thank you.
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