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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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After my MacBook 15 crashed, my data was saved bu a Best Buy

Customer Question

After my MacBook 15" crashed, my data was saved bu a Best Buy tech. I need my iTunes library desperately and haven't the slightest clue how to download it from external drive to new 17". I purchased this when the 15" was being repaired
Submitted: 6 years ago.
Category: Mac
Expert:  Jason Jones replied 6 years ago.

Mac Extraordinaire :

Greetings,

Please, let me know when you are ready to continue.

I will be standing by.

Customer : Okay. I'm ready
Mac Extraordinaire :

Thank you

Mac Extraordinaire :

May I remote into your Mac and locate your iTunes library for you?

Customer : Sure, but the library I want is on hard disk, if that matters or not
Mac Extraordinaire :

Is the hard disk plugged into the Mac right now?

Mac Extraordinaire :

Fantastic :)

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/guest.aspx?Session=fa810737-1513-4f9a-a9fd-de639cef2504&SUPPORT=OSX

Mac Extraordinaire :

Are you running that now?

Mac Extraordinaire :

Are you having any problems with that?

Customer : Yes. It just keeps running and I've pushed the button for other options. Still running
Mac Extraordinaire :

Ok

Mac Extraordinaire :

Is it still trying to load?

Customer : Yes
Mac Extraordinaire :

Ok, thank you.

Mac Extraordinaire :

Please let me know when it is complete.

Customer : Still going. Will let you know. Thank you
Mac Extraordinaire :

Thank you'

Customer : Got a note that something was disabling the connection
Customer : Hang tight forvavsec
Customer : For a sec
Customer : Okay. No sessions are currently available. It was starting to progress until you went offline
Mac Extraordinaire :

ok

Mac Extraordinaire :

Please, let me know when you are ready.

Customer :

The link above has changed. There is "no available sessions" meaning there is no way to connect once I hit the link above. Sorry this is so complicated...I appreciate your help. Maybe send it to me again?

Mac Extraordinaire :

Yes, I am sorry. Please, allow me a few minutes to create another session for you.

Customer :

Thank you much.

Customer :

Extraordinaire:

Mac Extraordinaire :

yes?

Customer :

I'm in no hurry at all. Feel free to take your time....I have a few things I can do while waiting. No biggie

Mac Extraordinaire :

Thank you for your understanding.

Mac Extraordinaire :

Are you ready? :)

Customer :

Mac Extra:

Mac Extraordinaire :

Please, click the following link and allow the remote app to run once more: http://67.192.95.188:8040/guest.aspx?Session=e39ca2a8-1a7b-4459-9e44-f7fbf59fba2c&SUPPORT=OSX

Mac Extraordinaire :

Please, let me know when you are ready to continue.

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