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Greetings,Please, let me know when you are ready to continue.I will be standing by.
May I remote into your Mac and locate your iTunes library for you?
Is the hard disk plugged into the Mac right now?
Please, click the following link and allow the remote app to run: http://220.127.116.11:8040/guest.aspx?Session=fa810737-1513-4f9a-a9fd-de639cef2504&SUPPORT=OSX
Are you running that now?
Are you having any problems with that?
Is it still trying to load?
Ok, thank you.
Please let me know when it is complete.
Please, let me know when you are ready.
The link above has changed. There is "no available sessions" meaning there is no way to connect once I hit the link above. Sorry this is so complicated...I appreciate your help. Maybe send it to me again?
Yes, I am sorry. Please, allow me a few minutes to create another session for you.
Thank you much.
I'm in no hurry at all. Feel free to take your time....I have a few things I can do while waiting. No biggie
Thank you for your understanding.
Are you ready? :)
Please, click the following link and allow the remote app to run once more: http://18.104.22.168:8040/guest.aspx?Session=e39ca2a8-1a7b-4459-9e44-f7fbf59fba2c&SUPPORT=OSX
Please, let me know when you are ready to continue.