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Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.
What is the model of the headset that does not work ?
Firstly you can try this .
Plug in the headset to the USB port of the Mac , Go to the Apple menu , System preferences , Sound preference pane , and select Logitech USB Headset etc input and output tabs as required.
once completed , close the panel .
Then launch your application and test the headset .
does this help .