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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11200
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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my ipod has an "x" in red encircled by red and nothing else

Customer Question

my ipod has an "x" in red encircled by red and nothing else will operate. Now what?
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you.

Which iPod is this ? iPod Classic, Nano etc
Customer: replied 6 years ago.
160 GB
Expert:  Ashik replied 6 years ago.
Put your iPod to disk mode and then try to restore it from your computer.

  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
  5. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"
  6. Select your iPod in left, under Devices. Click on the Summary tab and click Restore.
  7. This should restore your iPod. Once you restore it, resync your iPod.

Let me know if that didn't worked...Only click Accept after it worked.