How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2872
Experience:  worked as a Tech support Associate for Apple products
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

My ipad will not charge or sync with iTunes - how can I fix

Customer Question

My ipad will not charge or sync with iTunes - how can I fix it. Down to 1% battery now.
Submitted: 6 years ago.
Category: Mac
Expert:  Vinod Menon replied 6 years ago.


I am Vinod. I will try my best to help you resolve this issue.

It looks like the ipad needs to be replaced. But just to make sure, first of all connect the ipad to the computer. Then try the reset by pressing and holding the sleep and home button together for 10-15 sec. If you get an apple logo, check whether it is charging.

If that does not work, try using different usb cables, if you have another one.

If this too does not help, then you need to take it to a nearby apple store or call apple care to set it up for service.

Hope this info helps. Let me know if you have any difficulty.

Thank You