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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Cant get sound on Apple TV

Customer Question

Can't get sound on Apple TV
Submitted: 6 years ago.
Category: Mac
Expert:  Daniel replied 6 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
I need a lot more detail than that.
Has it had sound in the past? I mean has it worked before?
Are you streaming from iTunes or web?
Customer: replied 6 years ago.
It has had sound in the past--I made a movie in iMovie, shared to iTunes, movie has volume in iTunes, shared to Apple TV, plays in My Movies (shared), no volume in any of Apple TV playlists--ie. iTunes, TV, other movies, etc. Have checked all TV audio--ie speakers, mute buttons, etc., as well as Apple TV settings in Audio section, TV plays volume on other channels.
Expert:  Daniel replied 6 years ago.
Oh, one more thing. Is this 1st or second generation ATV?
Customer: replied 6 years ago.
What's an ATV
Expert:  Daniel replied 6 years ago.
Apple TV
Customer: replied 6 years ago.
I'm not sure--we've had it for a couple of years
Expert:  Daniel replied 6 years ago.
Is it a small black box or bigger and white?
Customer: replied 6 years ago.
It is white
Expert:  Daniel replied 6 years ago.
That is a first generation.
This is pretty basic but may solve the problem.
  1. If Apple TV is connected to a receiver, make sure the receiver is turned on.
  2. Make sure the input setting you've selected on your receiver matches the input you have your audio cables connected to. See the documentation that came with your receiver for more information.
  3. Make sure the volume on your TV or receiver is turned up and isn't muted.
  4. Check whether you can hear sound while playing video only. Also, check whether you can hear audio feedback while clicking through menu options.
  5. If you're connected to the HDMI port on your TV and Apple TV, make sure your TV supports audio through its HDMI port. The HDMI ports on some older TVs support only video.
  6. If you are using HDMI audio, try disconnecting and reconnecting the HDMI cable.
  7. If you're connected to the HDMI port on your TV and Apple TV, make sure your TV is setup to receive audio from HDMI. For some TV's this is automatic, but for others there is a choice between digital and analog (for HDMI audio, choose digital). Read more about HDMI audio.
  8. Try the other audio outputs on Apple TV to see if they work.
  9. If possible, try using different audio cables.
Let me know if that helps.