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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10827
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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mobile me is not working; can not receive emails in my air

Customer Question

mobile me is not working; can not receive emails in my airbook.
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name is Ashik. I hope i can help you.

Are you getting any errors when you use Mobile Me ?
Customer: replied 6 years ago.
no. it looks normal but was not able to get email for a while
Expert:  Ashik replied 6 years ago.
Are you able to send Mails ? Are you using the Apple Mail (the postage stamp) application to send/receive emails ?
Customer: replied 6 years ago.
yes. i am mac savvy and been using mac a long time. just last year, i bought a family pack but before that i used mac.com.
Expert:  Ashik replied 6 years ago.
Okay...Are you sure that your Mobile Me is not expired ? Goto www.me.com and check the Account Status

Also, try the Connection Doctor and see if it find any problems.

  1. In Mail, choose Window > Connection Doctor.
  2. Check the Account Status and let me know.
Let me know..Only click Accept after we solved the problem.

Customer: replied 6 years ago.
it will not expire until 10/12. mght be problem with the set up of account. i am doing this on my husband computer but i sometime get his emails.
Expert:  Ashik replied 6 years ago.
Can you try the connection doctor ?
Customer: replied 6 years ago.
stmp is green with correct info. but having a hard time with mobile me.
Expert:  Ashik replied 6 years ago.
hmm..thats strange. Goto www.me.com and check if you can see your Received Mails in there ?
Customer: replied 6 years ago.
no. last email received was 4/15/2011
Expert:  Ashik replied 6 years ago.
So the problem is with your Mobile Me account and not with your Mac. You have to Contact Mobile Me support directly to fix this problem.

Meanwhile, check this out : http://support.apple.com/kb/TS2435

Since i couldn't solve your problem, you don't have to pay me.

Best Regards,
Ashik

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