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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11052
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I lost my password XXXXX cant install the latest software.

Customer Question

I lost my password XXXXX can't install the latest software. Is there a solution? Thank you.
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you.

Yes, there is a solution. Do you have the Mac OS X installation discs came with your Mac ?
Customer: replied 6 years ago.
I have some discs, but I don't think that's one of them. I have one called Iris Readiris Pro 9, one called Mac OS X Tiger, one called hp LaserJet, & one called Canon CanoScan Setup ver. 1.03. That's all I found. I moved and lost a lot of stuff or threw it away.
Expert:  Ashik replied 6 years ago.
Mac OS X Tiger is the one you need. You can reset your Password XXXXX that disc.
  • Insert the Mac OS X Tiger Disc 1 to your Mac
  • Turn off your Mac
  • Turn it back on and immediately hold down the C key on your Keyboard.
  • This should boot your Mac directly into Mac OS X installation screen
  • Choose your Language and click Next button.
  • Choose Reset Password from the Utilities menu
  • Select your Mac OS X hard disk volume.Select the user name of your administrator account
  • Enter a new password XXXXX Click Save.
  • Restart your Mac

Let me know if that didn't worked...

Best Regards,
Ashik and 2 other Mac Specialists are ready to help you
Customer: replied 6 years ago.
I had a lot of trouble opening this e-mail to reply to you. It kept asking for "keychain" password, which I apparently don't have. I hit cancel a few times and it finally let me in. I hope that's normal. Anyway, I want to thank you very, very much, because I was able to download the new software that Mac kept asking about. I just hope I know how to navigate around, because it keeps asking for stuff. I think you're a wonderful technician, a veritable genius. I was amazed. So far, so good ...
Expert:  Ashik replied 6 years ago.
Thanks for Accepting my answer...Now we can fix the Keychain Problem. What version of Mac OS X are you using ?
Customer: replied 6 years ago.
Will this cost me another $38?
Expert:  Ashik replied 6 years ago.
Customer: replied 6 years ago.
Oh, good. I'm a little bit broke, although I would be willing to pay something personally to you as a tip. OK?
Expert:  Ashik replied 6 years ago.
I already got the tip of $7 from you, thanks so much. Okay..Now tell me what version of Mac OS X are you using ? Click on the Apple icon and select About This Mac
Customer: replied 6 years ago.
It says OS X, 10.4.11 and then some other info like 1 Gtlz & 1 GB & stuff.
Expert:  Ashik replied 6 years ago.
  1. Goto Applications/Utilities and open Keychain Access
  2. From the Keychain Access menu, choose Preferences.
  3. Click Reset My Keychain, which is under the General pane.
  4. Authenticate with your user account password.
  5. Quit Keychain Access and Restart your computer.

Let me know if that didn't worked...No need to Accept again.

Best Regards,
Customer: replied 6 years ago.
Hi again, Ashik, you genius! Yes, it worked, finally. I'm so stupid. It took me forever to find all the stuff you said, but I got it eventually. Man, you're good! Thank you, and thank you again. Sincerely, Cherie
Expert:  Ashik replied 6 years ago.
You're most welcome Cherie....Please come back again if you need my help

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