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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Ipod is locked up on the connected screeen . How do I

Customer Question

My Ipod is locked up on the "connected screeen" . How do I un lock it?
Submitted: 6 years ago.
Category: Mac
Expert:  Mercedes replied 6 years ago.
Hi, my name is Mercedes and I'll be glad to assist you in resolving your iPod issue.

In order to better assist you, I'll need a bit more information....
  • Which iPod do you have?
  • What operating system is on the computer you're using?
  • Which version of iTunes do you have?
  • What exactly does the screen look like? (Are you getting an error message, or other text?)
Please reply with these answers & I'll get back to you as quickly as I can.

Thank you,
Customer: replied 6 years ago.
It fixed itself. Thanks.

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