Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I cannot get my mac to initiate. When I turn it on the apple

Customer Question
I cannot get my mac...
I cannot get my mac to initiate. When I turn it on the apple symbol comes up and the timer spins. Then the screen goes dark and i get a message that. Date/time can't exec bin/sh timed out.
Submitted: 6 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
4/1/2011
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 6 years ago
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
Hello and thank you for asking your question, with JustAnswer.com/Mac.
I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

**Please note: An "Answer" by me, or an"Accept" from you, does not mean
the session has ended. So please remain patient with me and I will work
diligently, to resolve your technical question to your satisfaction.-Thanks!*
--------------------------------------------------------------------------------
Could you provide me with the following information, so I can better assist you with your technical question:
• What version of Mac OS X are you using on your Mac?
(i.e. "Mac OS X 10.5.8" -Mac OS X 10.6.6)

• What model of Mac are you using?

Your answers to the questions I have submitted, will allow me to work with more detailed information, in order to effectively answer your question.

Thanks, XXXXX XXXXX be looking forward to your reply. Thank you!

Regards,

-Terry
Ask Your Own Mac Question
Customer reply replied 6 years ago
<p>I got my mac in 2004. I think it is 10.5.8 but i'm not sure. I am at work and my Mac is at home. I have an i Mac</p><p> </p><p>I basically need to know if it is something i can do or if i need to take it for repair.</p>
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 6 years ago

Thanks for your patience, let's see what I can do to assist you in resolving this issue with your iMac.

Here are some procedures you can try to resolve the issue:

• First, hold in your power button for approximately 10 seconds to do a hard shutdown.

• Once your Mac is shutdown, you will need to perform what is called a PRAM Reset (Parameter RAM reset) on your iMac.

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.

• Release the keys and allow the Mac to start up.

* If this first procedure does not work, not to worry, here is an alternative process for you:


-PERFORM AN SMC RESET-
The System Management Controller is an integrated circuit (computer chip) that is usually on the logic board of your Mac computer.

It is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, and some input/output as it relates to the computer sleeping.

• Shut down the computer.
• Unplug the computer's power cord.
• Press and hold the power button for 20 seconds.
• Release the power button.
• Attach the computers power cable.
• Press the power button to turn on the computer

Let me know if this works for you. I understand your Mac is at home and you are at work at the time of this session, but not to worry-- I will be here until the latter evening and tomorrow, and as long as this session remains open, for you to post back to me.'

Be sure to bookmark this page as well, so you can return back to it.

This is my first answer, but certainly not my last, as long as this issue remains unresolved.

I will be watching for your reply.

If you have any more questions, regarding your technical issue, please feel free to reply to this post as I am always ready to assist. Thank you!

Regards,

-Terry

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
MacTechTrainer and 87 other Mac Specialists are ready to help you
Ask your own question now
Mac Support Specialist: MacTechTrainer, Sr. Mac Support Specialist replied 6 years ago
Thank you for the Accept. I hope the information I provided you, has helped you resolve your Mac technical issue.

However, remember, an "Accept" is not the end of the session, especially if you still have questions or you find your issue is still not resolved after accepting my initial answer.

So please, feel free to reply again, if you still have questions regarding the question I just answered for you.

When you go home and try either of these procedures and do get a successful resolution to your iMac issue:
If you are satisfied with the Answer(s) provided you, however, we appreciate you taking a moment to provide feedback of our service, as we are always striving to continually provide the best possible customer service experience for you, here with JustAnswer.com

Thank you for using JustAnswer.com!

Sincerest Regards,

-Terry ("Mactechtrainer")
Ask Your Own Mac Question
Customer reply replied 6 years ago
Well - it doesn't seem that either of these solutions worked for me. The first method let me hear the start up twice but never moved to a third time and the second solution did nothing. The grey screen with the apple comes on for about 1 minute and then I get a black screen with a solid white cursor in the upper left hand corner, with the machine still sounding like it is "working" very hard. Then when I push the power button it says IOSMUPwrCONTROLLER:: power button pressed. Any other suggestions you may have?
Ask MacTechTrainer Your Own Question
MacTechTrainer
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
1,700 Satisfied Customers
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years

MacTechTrainer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I pad is disabled I need to connct to I turns. Don't know.
I pad is disabled I need to connct to I turns JA: What Operating System (OS) are you running on your iPad? Customer: don't know JA: How long has this been going on with your iPad? What have you tried … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I do not remember my log in information - I have not been on
I do not remember my log in information - I have not been on ITunes for over a year. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
I need to update my credit card number to regain my Paypal
I need to update my credit card number to regain my Paypal account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I am trying to purchase IKIGAI and have downloaded the
I am trying to purchase IKIGAI and have downloaded the sample on my iPad mini however after reading the sample I can't find how to purchase. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I am unable to remember my login password, I have been tying
I have been tying to update my Apple ID on my MacBook and now am locked out … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
New iPhone can't remember Apple ID 678 517 8095. Know my
Know my password, just got the phone as a Christmas gift … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I'm supposed to approve my phone on all my Apple stuff. I
Hi, I'm supposed to approve my phone on all my Apple stuff. I really wish I could talk instead of typing I'm pretty slow. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,278 satisfied customers
Cannot access "Preachers Commentary" for some reason. I
Cannot access "Preachers Commentary" for some reason. I purchased it last year, and all of a sudden...I can't open it. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I have a problem with an Apple account I try to download
Hi I have a problem with an Apple account I try to download keynote on my IPad , it tells me that they need tp review my account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,278 satisfied customers
My cell phone (6) will not send text messages. I received a
My cell phone (6) will not send text messages. I received a message saying that a new iphone was using my messaging.....I do not have a new iphone. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
We bought an apple computer from amazon but we did not get a
We bought an apple computer from amazon but we did not get a manual. Will you send me one ? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
37 satisfied customers
When I try to get into iCloud from Systems, when I press
Hi. When I try to get into iCloud from Systems, when I press Sign In it does nothing … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I forgot my password on my Apple I Pad. Last year. No I do
I forgot my password ***** my Apple I Pad JA: When did you last change your password ***** Apple ID? Customer: last year JA: Did you try resetting through Apple's online account reset tool? Customer: … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I forgot my password on my Apple I Pad. Last year. No I do
I forgot my password ***** my Apple I Pad JA: When did you last change your password ***** Apple ID? Customer: last year JA: Did you try resetting through Apple's online account reset tool? Customer: … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I forgot my password for I tune store. A password for I
I forgot my password ***** I tune store JA: What exactly are you having trouble accessing? Customer: a password ***** I tune JA: What's the brand and model of your computer? And the Operating System (… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I am having trouble with my Apple password. I tried to sign
I am having trouble with my Apple password. I tried to sign on to a new app and my password ***** not accepted. When I tried to find and/or change my password ***** system said that it did not recogni… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
44 satisfied customers
I cannot access my mail and my "Notes" are gone. My
My granddaughter changed all my passwords and since "Notes" is gone I have no record of them … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
How do I delete obsolete registry keys on my Lenovo Laptop?
Hi, How do I delete obsolete registry keys on my Lenovo Laptop? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x