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Mr. Clark
Mr. Clark, Mac Genius
Category: Mac
Satisfied Customers: 3214
Experience:  Mac/iOS Repair Business Owner & CIS Degree
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i have an ipod classic. when I try to sync it freezes half

Customer Question

i have an ipod classic.
when I try to sync it freezes half way through, and I can not eject the ipod.
when I uplug it I have no music on the ipod.
I have gone through the restore system.

can you help?


Submitted: 6 years ago.
Category: Mac
Expert:  Mr. Clark replied 6 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

I will suggest that first we try a DFU restore on your iPod.

Open iTunes and plug up your iPod to your computer.

Toggle the Hold switch on and off (switch it to Hold, then to off).

Press and hold the Menu (top button on wheel) and the Select button (middle button). Continue to hold them until iTunes tells you that your device is in recovery mode.

Once you get the message, release the buttons on your iPod, then from your PC, go to the Restore button in iTunes.

iTunes should do the rest.

From here, you will need to resync all your music.

If iTunes never prompts you with the recovery mode message or the restore still fails, either you will need try this method on another computer or your iPod is defective and needs to be replaced.

Alternatively, you can find your nearest Apple Store Genius Bar and have them check it out.

Feel free to ask any questions, as I am here to assist you.