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I am Vinod. I will try my best to help you resolve this issue.
Did you mean the ipad is not even turning on?
Are you the person I just paid $38 to?
Hi Vinod, are you still there?
Am here, just had a power failure
The ipod powers up, there's no problem there. I just keep getting the session has timed out error message.
When I click on itunes store to register it and get it set up I get the error message
Do you get that message in the computer or in the ipad?
Let's see which version of itunes you have.
Open itunes. On the top of the itunes, click on Help > about itunes.
which version of itunes is it?
It says 10.1.2.17
I believe you have turned off the firewall and the antivirus, correct?
I did a system diagnostics.. can't remember how i got there, but the result was a suggestion to open some ports
Was it working fine earlier?
Yes. I attempted to download an app and the "I tunes cannot connect to the itunes store. The network connection timed out" error message popped up and I've been blocked out since.
The itunes you have is new, but the newest version is 10.2. But before updating, let's try this
The error message says to make sure network connections are correct.
Use this doc to flush dns cache and then try to connect http://support.apple.com/kb/ht1527
I hate to sound like an idiot but you want me to follow the directions on that page?
I can also walk you through
which computer do you have? windows xp/vista/7?
Let's click on "start" button to the bottom left corner
Then click "run"
In the Open field type cmd and click OK.
did you get a black window?
there, type ipconfig /flushdns and press Return on the keyboard.
There is no space between ipconfig and /
did you get a message that DNS Resolver Cache has been successfully flushed.
Let's now open itunes and try to connect
already did. no luck
Let's now try to update itunes. Click on Help > Check for updates
another error message "update server could not be contacted check connections"
give me one moment please
Did you try restarting the computer after you received the session timed out message?
Actually no. Not after we did the flush
Let's try the restart
How will I get back in touch with you?
You can bookmark this website and get back to me
Or you can sign in to just answer and find the question in the "my questions" section.
just reply to this once you are back
okay, I'm back on. Still no luck
sorry to hear that.
Which browser do you use to access the internet?
IE or Firefox or Chrome?
Even "check for updates" is not working, is it?
correct. not working
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ Just click on this link to check whether you are able to access that website
It means some ports are not accessible.
give me one moment here
Let's double check whether the firewall and the antivirus is turned off
would that affect ports?
It may. But let's turn those off for now.
what do I type into the run window to access the firewall?
Let's click on start > control panel. There, you will find "windows firewall"
yes, both are still off
Let's open the "internet explorer"
I wasn't able to so I clicked on the diagnose conductivity problems and received the following message:
what is the message?
Windows cannot connect to the internet using HTTP, HTTPS or FTP. Check firewall settings for HTTP port 80, HTTPS port 443, and FTP port 21
Let's open internet explorer
It won't do anything. The above error message pops up. Explorer does not open
It did not even open?
No, it said the internet could not connect using those ports
Firefox is working like a champ
But even firefox is not connecting to a secured website, correct? Are you able to access this website from firefox https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
No, but I'm able to talk with you, check my e-mail, log on to https sites
Give me one moment. Let me check the microsoft webstie
When you open internet explorer, doesn't it give you a page with menus at the top such as File, Edit, Tools etc
I downloaded the itunes update from the apple website on firefox and then restarted the computer. Still no luck with the itunes store. I'll check internet explorer again.
Yes, i have access to the menus at top
Let's click on Tools
Then click "Internet Options"
Click the Connections tab, and then click LAN settings.
Make sure that the proxy server box has no checks and everything should be blank / unchecked on the page.
Okay. We have high speed cable internet access does that matter? Both boxes are checked in the proxy server.
Uncheck the proxy server itself
done. Do you want me to try the itunes store again?
Do you have something called "automatically detect settings" there?
yes, but I just checked itunes store and I'm in!!!!!
Should I go back and check the automatically detect settings box?
If you are able to access the store now, there is no need to check that settings
Thank you so much Vinod. I'll go ahead and tap the Accept button so you can get paid. Again, my heartfelt thanks to you.
Good to know that the issue is resolved :) Thanks for your patience
You kidding... you saved the day! Take care, Karen