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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2872
Experience:  worked as a Tech support Associate for Apple products
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Bought an Ipod touch, the computer did not reconize it. tried

Customer Question

Bought an Ipod touch, the computer did not reconize it. tried downloading new version of iTunes, and it didnt work.
Submitted: 6 years ago.
Category: Mac
Expert:  Vinod Menon replied 6 years ago.

Ipod Specialist :


Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

Let's check whether the itunes is updated to the newest version. To check the version,
1. If you have a mac computer, open itunes. You will see an apple logo to the top left corner of the computer followed by itunes, file, edit, view etc. Click on itunes > about itunes. That will give you the version.
2. If you are using a windows computer instead, open itunes. On the top menu, where it shows File, Edit, View, Controls etc, click on Help > about itunes.
Let me know which version of itunes you have.