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iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 865
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
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Cannot open Safari

Customer Question

Cannot open Safari.<br /><br />Can I re download Safari 5 to solve problem without causing further problems?<br />Thank you,<br />George<br /><br /><a href="file:///Users/georgeadams/Desktop/Problem%20Report.rtf">file:///Users/georgeadams/Desktop/Problem%20Report.rtf</a>
Submitted: 6 years ago.
Category: Mac
Expert:  iteachmac replied 6 years ago.

iteachmac :

Hi

iteachmac :

What version of OSX are you running ?

iteachmac :

Apple menu , about this mac .

iteachmac :

type me the details .

iteachmac :

Thanks .

iteachmac :

also did you install any tool bars on safari . ?

iteachmac :

also please check you have 10GB or more space free on your mac HD .

iteachmac :

we should run some tests and repairs on the Mac HD also details to follow .

iteachmac :

Do you have firefox on your mac to use for downloads etc .

iteachmac :

Also please check Apple menu , software update , check all OSX updates and software in installed up to date .

iteachmac :

reboot if needed and check once more to make sure .

iteachmac :

Thanks.

iteachmac :

Lets run though some basic repair checks .

Repair Mac HD , Check Permissions with the OSX Startup volume.

To check for disk errors and possibly fix issues with the Mac HD volume and other Partitions .

Please run a Mac HD drive repair ,
and Repair Permissions of the Mac HD startup volume .

Carry out repairs twice and then verify on both Mac HD and other partitions if any , also do same for your external HDD's if you have any , in turn .

Review this video to become familiar with the below procedure ..
http://www.youtube.com/watch?v=MFv3h7MVX4A&feature=related

Disk Utility

1 Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.

2 When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu.
(In Mac OS X 10.4 or later, you must select your language first.)?

Important:- Do not click Continue in the first screen of the Installer.
If you do, you must restart from the disc again to access Disk Utility.

3 Click the First Aid tab.

4 Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

5 Choose your Mac OS X volume.

6 Click Repair. Disk Utility checks and repairs the disk.

If errors are found please run the check twice .

Report any errors in displayed RED to me .

Tip:- Always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume.
**Perform Disk permission repairs while Booted to your Mac HD as normal**.

Please run repairs on all your Mac HD partitions and disks.
Choose in turn the drive name from the left hand list , and use repair .

Run repairs twice if RED errors where found , check to see if they are now cleared.

Using the Repair Privileges Utility

For Mac OS X 10.2 or later, open Disk Utility found in the Applications/Utilities folder.

Select your Mac OS X startup volume in the column on the left of the Disk Utility window, then click the First Aid tab.

Click the Repair Disk Permissions button.

Please wait while the Mac HD is checked.

If errors are found please run the check twice .

Report any errors displayed in RED to me .

-

Permissions Defined
Mac OS X incorporates a subsystem based on a UNIX-style operating system that uses permissions in the file system.
Every file and folder on your hard disk has an associated set of permissions that determines who can read, write to, or execute it.

Now run some tests with your software and see if there's a difference ?

-


You can also try this more simple step to try to correct issues :-

Turn off the Mac .

Power on the Mac .

Hold shift on the keyboard using a USB keyboard , while powering on the Mac and booting , boot to safe mode.

Once booted to safe mode , restart and boot as normal .

Full details here :-
http://support.apple.com/kb/ht1455

This may fix minor issues but it is best to run a Full Mac HD repair from the OSX DVD installer disk , use the OSX disk that goes with your current OSX install ..

I hope this helps .

if you still have issues or are unsure please let me know .

iteachmac :

Heres the link to get fire fox .

iteachmac :

ok

iteachmac :

After the repairs if the problem remains please try :

iteachmac :

Find the file - Macintosh HD / Michael / Library / Preferences /
com.apple.safari.plist

iteachmac :

drag this to the trash .

iteachmac :

reboot and then try to launch safari .

iteachmac :

This is the prefs file for safari "com.apple.safari.plist" , if it is damaged removing this file will help fix the issue .

iteachmac :

Also try downloading Safari : Get the latest version here :

iteachmac :

I await your reply .

JACUSTOMER-h1xb9kmw- :

Snow Leopard 10.6.6

iteachmac :

ok . thanks .

iteachmac :

Please work through the posts above . I will await your reply .

JACUSTOMER-h1xb9kmw- :

My basic knowledge of the Apple Mac system is very limited and I really have not the time to learn it all. It would probably take me a week or so to learn how to put into operation the above suggestions and I suspect that by the time I worked my way through all your ideas, we might well come to blows as I have made some stupid error and we might well get into a worse muddle. I know a 10 minute conversation on the phone would not make you any money but it would solve my problem. Thank you for your help but it is really not for me - George

iteachmac :

Hi please try this one step ,

iteachmac :

Find the file - Macintosh HD / Youruser / Library / Preferences /
com.apple.safari.plist

drag this to the trash .

reboot and then hold the shift key on the Mac keyboard while the computer powers on .

iteachmac :

keep holding .

iteachmac :

once booted , just reboot as normal from the apple menu .

iteachmac :

Then try launching Safari .

iteachmac :

Sorry we have no way to contact via phone .

iteachmac :

The steps pointed out are basically what you need to try .

iteachmac :

Thanks .