How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

My mouse quite working. How do I get it back

This answer was rated:

My mouse quite working. How do I get it back?
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
What kind of mouse is it?
How does it usually connect? BlueTooth or USB dongle?
What version of Mac OS X do you have?
Customer: replied 6 years ago.
I am trying to figure out about the subscription.
This will help with that.
Let me know when you get that.
Customer: replied 6 years ago.
What do you need now?I have a mac lap top with a wireless mouse that just quite working. I don't know about the bluetooth but that sounds familiar.
What kind of mouse? Logitech, Apple Magic mouse?

Customer: replied 6 years ago.
I don't know but I guess it is Apple because that is where I got it.It has an apple on it.
Does it look like this?
Customer: replied 6 years ago.
On the bottom of the mouse near the top of the battery door is a switch, push it up so that green shows. This turns the moues on.
A tiny green light will also show. If that does not happen then make sure the batteries are in correctly.
Then in the menu bar find this icon.
I do not think that you will need to do anything here once it is on and or the batteries installed correctly.
I have that same mouse and the switch is quite easy to flip to off when replacing batteries.
That should get your mouse hunting cheese again.
Customer: replied 6 years ago.
Of course i've turned it on with new batteries but i can't find the icon you show. Be more specific.
Open System Preferences/Bluetooth,
For this, not the check boxes for Show in menu bar.
Then you have the icon I showed you in your menu bar next to the Airport icon.
This is the users manual for that mouse, best mouse I ever had.
That help?
Customer: replied 6 years ago.
I don't kown where to start .to find what you are showing, tell me where to start
In the Apple menu is where you start.
Or this will be in your dock
This is the System Preferences icon.
Customer: replied 6 years ago.
OK I got it now what do I do?
Did you read the manual?
Customer: replied 6 years ago.
What manuel?
Customer: replied 6 years ago.
Nothing came up except the apple icon
You have two possibilities here, one, scroll down and the rest will appear, two, place your cursor in the center near the bottom and click on this.
This will open it in preview.
Customer: replied 6 years ago.
It is too complicated for me, you need to walk me through it.
Ok, this is what I want you to do.
Check the tiny light and make sure it is on.
If there is no light make sure the switch is on, if it is on and still no light change batteries or make sure they are inserted correctly.
If all checks out and you have used this mouse before with this Mac put it down and click the clicker once to reconnect.

If the above fails then, open System Preferences found in the Apple menu.
Now click on Bluetooth.
Make sure that Bluetooth is turned on and discoverable.
Check the box for Show Bluetooth in menu bar.
If the mouse does not show in the list slide the on/off switch on the mouse off and the on again. It should now appear in the list (give it a few seconds).
Click on the mouse in the list once to highlight it and then click Connect.
You should now be able to use the mouse.
Quit System Preferences and you are done.
Daniel and other Mac Specialists are ready to help you
Customer: replied 6 years ago.
It is working now,thanks
You are welcome.