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I am Vinod. I will try my best to help you resolve this issue.
What is the exact error message you get when you try to download itunes?
It says an error has occured during the download process and to go to tools and click download to downloard manually. Then the same message repeats.
It is a strange error. Did you have itunes in this computer previously?
yes with version 9
Let's try a complete uninstall and reinstall of itunes and its components
Go to control panel and uninstall itunes, quicktime, apple software update, apple mobile device support and apple application support.
can I do this and still remain connected to you
You can minimize this page and do the uninstall from start > control panel > add or remove programs
how is it going?
Let me know once the uninstall is done
I removed all excespt apple mobile device support. I get message fatal error during install. I tried twice.
Let's download the revo uninstaller from http://www.revouninstaller.com/ . Download the free/trial version. Don't buy it. After downloading and installing it, use that to uninstall apple mobile device support
ok, I downloaded revo it failed to remove the file. It says movile device applicaation support are mixed. It asked me to run the iinstall again. Revo says an error delete fiile failed code 5 access denied.
ok. When you open the revo uninstaller, are the other components listed there? such as itunes, quicktime, apple software update and apple mobile device support
no just the apple mobile device support
Let's now restart the computer and try to install itunes from www.apple.com/itunes/download
ok, how do I get back to you
You can bookmark this website and get back to me after the restart
what is a bookmark and how do I do it
Which browser do you use? internet explorer/chrome/firefox etc?
Click on the star(*) symbol to the upper right corner of the webpage.
Then click on add to favorites
Click on add.
Now the website is bookmarked. To use it after the restart, open internet explorer, click on the * sign again and the website will be listed there.
I don't see a star symbol. I am still on the ipod specialist page
Hold down the alt key on the keyboard and then click on T
There, click on "add to favorites"
Hold down the alt key on the keyboard and then click on A
Once you restart the computer, try to install itunes from www.apple.com/itunes/download
I am trying to install itunes now I will return when its done I hope
the install says a problem occurred in the Apple mobile device usb driver. There is no driver selected for the device information set or element.
I think the apple application support is interfering with the install. Let's try this article http://support.apple.com/kb/HT1926
To uninstall itunes, quicktime, apple software update, apple application support and apple mobile device support, download the msicuu2.exe from http://www.mediafire.com/?p2fwr363vkkkw9i . Once you download and install it, go to start / programs/ windows install cleanup and use it to uninstall items
I don't know how but it appears the music I was trying to donwload to my ipod is now downloaded. If it srews up again I will try the mediafire cure.
did the itunes download?
Yes, I don't know how but it did
that is strange. May be it is an issue with the apple mobile device or the apple application support. If you try using an app or something that requires those applications, may be the error can pop up. That time you may try the mediafire cure
ok, I appreciate the help. If the problem happens again I will get back to you in the meantime I will accept your fee.
I appreciate your patience
and have a great day :)