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It's a laptop Macbook. The receipt describes it like this:
It doesn't say anything about Intel. I bought it less than 2 years ago.
I just got an email asking me to accept the answer so you could get paid. I promise I would "accept" your answer if it actually made any difference at all. I believe it would be worth the fee if I could get an answer on-line without having to take my computer in and have someone fix it. However, as I already told you, I had to take it in and get new RAM installed. So, I won't be accepting (or paying for) your answer. However, I will certainly use you again in the future if I need help.
I disagree. As you can see from our exchanges, I told you I was taking it in-- after I told you that, you agreed that I should. I don't see how agreeing with my decision helped. I didn't mention this before, but the troubleshooting directions you gave were almost identical to what I already had found on other web-sites offering troubleshooting advise for free-- so even the advise you did give wasn't unique to what I already found. I'm sure you are quite good at what you do, but in this situation, you didn't offer anything unique or helpful.