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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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purchased itune card, scratched area to recover ID, missing

Customer Question

purchased itune card, scratched area to recover ID, missing half of ID to activate. can you help me?
Submitted: 6 years ago.
Category: Mac
Expert:  Daniel replied 6 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
There is really nothing that I can do for you. Taking the card back to where it was purchased may get some sympathy but that is a long shot.
Calling Apple may also produce the same results. I do not know the circumstances surrounding the missing ID but I think that you are just out of luck.
Sorry about that.
Customer: replied 6 years ago.



I did return to place of purchase of itune card. I was told this happens frequently with itune cards. they advised me to contact itunes, which i did. the sales clerk told me the the letter and number located at the bottom left hand corner would verify my purchase and that would fix it.


unhappy customer

Expert:  Daniel replied 6 years ago.
Then I suggest either an Apple store or using this number 1.800.275.2273.
I can do nothing about it nor can Just Answer. I can only advise what your options are.
This is not Apple support, sorry.