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I have an i-mac 10.4. I seem to have lost my Entourage folders

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' contents (several thousand items...
I have an i-mac 10.4. I seem to have lost my Entourage folders ' contents (several thousand items from my inbox, sent items and address book). It happened on 1/27/11. I had selected my machine's offer to update my Entourage 2004 program. The operation required restarting. I did. But the new program left me without the saved data (prior inbox contents, sent items, address book, etc.). I was also unable to send email. A technician at my university was able to fix the email (sending) problem (server path problem), but was stymied trying to find my lost Entourage data. I'm told that my server should have a record of the data that I lost and that you folks might be able to help me access it.

perk
Submitted: 6 years ago.Category: Mac
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Answered in 45 minutes by:
2/2/2011
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,997
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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First let‘s check some things:

Please go to the Apple logo on the upper left of the screen, go to About This Mac, and tell me the System Version, the Processor and the Memory.

Then go to Macintosh HD, then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the right. If that is OK click on Repair Permissions. If Verify Disk is not OK try to Repair.
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Customer reply replied 6 years ago
Hi Mike,
Thanks for the quick reply. Sorry I took so long.
I followed your instructions. Here's what I got:

version: 10.4.11
processor: 1.83 GHz Intel Core Duo
Memory: 1 GB667 MHz DDR2 SDRAM

"First Aid failed, the vol mac HD needs to be repaired", so I clicked "Repair Disk Permissions"

I got "Permissions repair complete"

What next? perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
You need to Repair the drive not Permissions. Was that not available after you ran Verify Disk?
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Customer reply replied 6 years ago
Mike,

Yes, after I ran verify disk, "repair disk" was not available.

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
OK put the current operating system disk in and restart holding down the C key until you see the Apple logo. When you get to the install screen DO NOT INSTALL, you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility, click on your drive on the left and click on verify disk. If that is Ok, Repair Permissions. If not OK try to Repair Disk.
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Customer reply replied 6 years ago
The disk is in. But I didn't see any apple logo or any utility menu. Should I have cleared my screen of your emails and my applications list? But I do see the Mac OS X disc icon on my desk top.
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
put the current operating system disk in and restart holding down the C key, bookmark this page
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Customer reply replied 6 years ago
Mike,

I don't know my ass from my elbow with this machine, so I'm having trouble with your most recent instructions. I'm going to try the disc insert, restart holding down c sequence again.

Don't abandon me, please. I'm not in any hurry. But if you can't get back to me right away, not a problem.

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
What is the problem?
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Customer reply replied 6 years ago
Mike,

I got thru the sequence and got "permissions corrected", "privileges verified or repaired". It took me a long time to get out of Install and restart my machine.

What next?

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Did you Verify Disk first?

Edited by Mike the MacMedic on 2/2/2011 at 9:19 PM EST
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Customer reply replied 6 years ago
Yes, I did first verify it, but I think I better do it again because I didn't get a clear answer like "verified" or "can't verify." I'm thinking maybe my request to verify didn't register.

I'm tired, but don't want to give up. Let me contact you tomorrow afternoon to continue, please. I'll get back to you around 3:30 pm EST.

Thanks,

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
You can come back here when ready.
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Customer reply replied 6 years ago
Thanks, Mike.
I'm about to shovel some snow (about a foot here, Concord NH). I'll email tomorrow afternoon.

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
OK here too, good luck it just stopped here you may get it later
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Customer reply replied 6 years ago
Mike,

The disc needed repair. I got it done following your instructions. I'll get back to you around 4:00pm EST

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
OK
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Customer reply replied 6 years ago
Thanks, XXXXX XXXXX got tied up at school. I'll contact you tomorrow re ideas about finding my "disappeared" Entourage folder contents (prior to 1/27/11).

Cheers,

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
OK
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Customer reply replied 6 years ago
Hi Mike,

Any ideas on my missing Entourage data?

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Quit Entourage and hold down Option and start Entourage. Rebuild the database.
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Customer reply replied 6 years ago
Mike,

Thanks. What's involved in rebuilding? Are you talking about retrieving data?
How do I rebuild a folder that contained several thousand "sent items" over a period of several years?

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
If you hold down Option when opening Entourage you will see. It will rebuild the Entourage database.
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Customer reply replied 6 years ago
Mike,

I choose rebuild; reported data base rebuilt. At that point I choose quit rather than continue, and I don't think I answered as to which data base to maintain. Should I have?
Now what?

perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
No just open Entourage
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Customer reply replied 6 years ago
Mike,

I've got it open.
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Are you missing emails back?
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Customer reply replied 6 years ago
Yes. I can't see that my entourage folders have changed (recovered any missing emails) since I rebuilt a few minutes ago.

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Sorry yes or no are your emails back?
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Customer reply replied 6 years ago
No, they are not back.

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Who is your email provider?
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Customer reply replied 6 years ago
Sorry again. My provider is Earthlink.
I notice that at the top of my email screen I see "Mail. Main identity." Is that OK?

perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
Yes that is OK, if you go to your webmail version or Earthlink is the email still missing?
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Customer reply replied 6 years ago
Mike,

My Earthlink Webmail is empty. Doesn't even have recent stuff.

p
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
It must be a POP account which means after you download from Entourage it is removed from their servers. If possible you should change it to IMAP which is ALL stored on their servers and you can‘t really lose anything regardless of what happens on your desktop mail. If not change your Entourage POP Account preferences to Leave a copy of the email on the sever. If you have a backup you might be able to get your emails back but otherwise you should contact Earthlink and tell them what happened . If you have not deleted them yourself they may be able to help you with a backup.
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,997
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Customer reply replied 6 years ago
Mike,

THanks. I'll contact Earthlink.
I'm satisfied. I think you've earned your $. And I know a lot more about my machine now. THanks again.

Perk
Mac Support Specialist: Mike, Mac Medic replied 6 years ago
OK good luck.
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