How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10927
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

Im having a major issue with my mail and new messages are not

Customer Question

Im having a major issue with my mail and new messages are not appearing in my inbox - can someone help
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you.

Are you using Apple Mail application ?
Customer: replied 6 years ago.

Basically I am using apple mail and none of my incoming messages appear in my inbox, they are all appearing on my IPhone and all of the settings are the same. I can send mail but for some strange reason all of the inbox messages are gone. Whats even stranger is that my mail activity appears to be trying to load messages like 121 of 121 but no messages appear
Expert:  Ashik replied 6 years ago.
First, we can rebuild the database of your Mail and see if it works or not.. Choose Mailbox menu > Rebuild Mailbox.

Only click Accept after it worked..
Customer: replied 6 years ago.
It did nothing
Expert:  Ashik replied 6 years ago.
Do you have the backup of your Mail database ?
Customer: replied 6 years ago.
I have no idea and its really important that I dont loose that wouldn't it be my
Customer: replied 6 years ago.
Id like to bring my computer to the mac store can you please refund my account?
Expert:  Ashik replied 6 years ago. is just a preference file of your Mail which stores some information or settings of Mailbox. All your Mailbox contents are stored on different files on your Macintosh HD. Close Mail and Goto Macintosh HD/Users/home folder/Library/Preferences/ folder and move the file to desktop. Restart Mail and see if that works or not..

Let me know how it goes...

Best Regards,
Customer: replied 6 years ago.
didnt work
Expert:  Ashik replied 6 years ago.
Who is your email provider ?
Customer: replied 6 years ago.
Netsol - Its all working fine on my IPhone and its set up on my computer correctly...I dont have time to try to figure this out with you and I do appreciate your help trying to solve this...Please let me know how to refund my car so I can head to Apple ASAP to fix this thing...

Thank you very much
Expert:  Ashik replied 6 years ago.
No Problem. Please [email protected] for refund.

Related Mac Questions