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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10819
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi I am using microsoft office 2011 for mac and my powerpoint

Customer Question

Hi I am using microsoft office 2011 for mac and my powerpoint keeps crashing. Can you help?
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi My name isXXXXX hope i can help you.

First we can fix the System Files and Disk Permissions using Disk Utility and see if that works or not..

Run Disk Utility in Single User Mode
Turn your Mac off. Turn it back on and hold down the Command (Apple) key and the S keys at the same time. Then type the following command...

/sbin/fsck -fy (note the space between fsck and -fy)

If you can't run /sbin/fsck - fy then type only fsk - fy

Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type reboot and hit return. Let the Mac boot up.

Let me know how it goes....
Customer: replied 6 years ago.
Hi Ashik
if I shut down my computer, how will i get back to this screen?
Expert:  Ashik replied 6 years ago.
Just add a bookmark of this page, so you can come back here after restart.
Customer: replied 6 years ago.
I tried what you suggested but got a scary screen and was too scared to go ahead so have rebooted. Any other ideas about how to debug powerpoint?
Expert:  Ashik replied 6 years ago.
You got a screen like this. Right ?

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Customer: replied 6 years ago.
Expert:  Ashik replied 6 years ago.
Don't worry, that is Single User Mode. Just run those commands to run Disk Utility.

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