Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

Have a 2Wire 3800 modem supplied by AT&T uverse for DSL only

(no wireless). Also have...
Have a 2Wire 3800 modem supplied by AT&T uverse for DSL only (no wireless). Also have a AEBS wireless modem used for the wireless part of my network. This has worked for years set up as follows. 2Wire set up as usual. AEBS set up in bridge mode in DMZ mode. Upon having to replace my hard drive I have not been able to get this set up to work with out constant network drops and messages from the 2wire about modem behind a modem. I read that Macs need to have the SSID broadcast and that using private addresses on the router prevents this??? Just confused me more. Please help. I know that setting things up with the 2wire as the gateway and everything else going through the AEBS but the layout of my home makes this difficult if not impossible. I just want to provide wireless via my AEBS Help.
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 days by:
1/3/2011
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
From the sound of itI would say that you should start over.
I recommend setting the Airport Express Base Station back to factory settings.
This is for the AEBS 802.11 b/g/and n if so equipped.

  1. Disconnect the AirPort Express from power.
  2. Press and hold the reset button with a pen or pencil, then plug the AirPort Express back in while continuing to hold the button until you see the light flash rapidly. This should happen after a few seconds.
  3. Release the button. The AirPort Express will factory default reset.
This is for the AEBS
Then power off the DSL modem, connect the modem and the Airport Express and power up the Airport express, then the modem.
Now you will have to set the AEBS up with the SSID and security the way you want it.
That however, may not be the issue.
Please tell me more about the hard drive replacement and recovery of your data.
Ask Your Own Mac Question
Customer reply replied 7 years ago
Thanks Dan, Well I have gotten things to work. I discovered that the router inside the ATT modem was not functioning properly, hence the continually moving IP numbers. I did so by only using the att modem for gateway and the AEBS from there. However, at the suggestion of an ATT tech, I purchased static IP addresses for the gateway (8 minimum with 2 unusable). I have used one for the gateway and one for the AEBS. All works fine but I wonder if I really need to pay the $15.00 month for the Static IP addresses. With all the traffic off the ATT modem router (except my AEBS) wouldn't DHCP work just as well for the gateway. I really don't think it will affect the AEBS as the gateway would issue IP in a different number range (192.168… vs 10.1…) ? Any other observations would be most helpful. I do like it this way better as the AEBS is so much more user friendly than the 2wire.
The AEBS likes DHCP, static is a cost that you do not need. If the modem is faulty then they should replace it but the AE will support 10 computers, Windows and Macs, wirelessly.
The AE should have an ethernet port that you connect to the modem, do that and reset the modem to DHCP, power it down and then back up, this will handshake with the AE and assign an IP address which the AE use and give each computer a DHCP address.
My setup is a cable modem, Airport Extreme and an 8 port ethernet hub, the modem supplies the IP from the outside world, the Airport splits it to the switch and other wired devices, it also assigns IPs to all my wireless machines.
I did it just as I described above.
The ethernet port on the modem should be the out to computer, the others are used by the built in router, you don't need them.
Then to the AE, it will do the rest, you will have to set up SSID etc on the AE if it is not already.
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Daniel and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
4,770 Satisfied Customers
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,770 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just switched to Frontier for internet, TV and home phone.
Just switched to Frontier for internet, TV and home phone. Have finally(2 + 1.5 hour calls) resolved all issues except streaming Netflix from iPhone, iPad, or MacBook to through Apple TV. Apple TV dis… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
I have an iPhone 6s and for the last two days, I can have it
I have an iPhone 6s and for the last two days, I can have it sitting right next to the router and it has no service. I run strictly on internet because I'm in Afghanistan. Can you please help me resto… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Suddenly I can't get a connection. Little wheel just keeps
Suddenly I can't get a connection. Little wheel just keeps spinning. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
I have just upgraded to speed broadband and BT have changed
Hi - I have just upgraded to hi-speed broadband and BT have changed the modem. I was using an airport express with the old modem perfectly happily. But now it is cutting out. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
When I select airplay as an output device, it says "device
when I select airplay as an output device, it says "device has no output controls" for playing back audio. … read more
Jon
Jon
Bachelors Degree
479 satisfied customers
I have an airport extreme and want to add an airport express
I have an airport extreme and want to add an airport express to extend the network … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
548 satisfied customers
This is about my iPad and the music app. I used to be able
This is about my iPad and the music app. I used to be able to choose my downloaded music to be played as repeat or shuffle. Now all downloaded music only repeats. I have to go to playlist to and selec… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I believe El Captain. My problem is that I bought an Airport
I believe El Captain. My problem is that I bought an Airport Express. I was told at Apple that it would extend/improve my wifi to a couple of rooms that have service but is very soft and in one spot can't get. I am NOT techical at all. I have read and reread the how to install, but just can't do it. Please I would appreciate someone to call me. My number is(###) ###-####or I can call you if you can give me a service number to call. … read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
Im trying to reconnect an airport express wireless extender,
Hi. Im trying to reconnect an airport express wireless extender, and it's just not working … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
I have an Airport Express connected to a set of speakers
I have an Airport Express connected to a set of speakers that I have been using to play music from my MacBook for several years. Suddenly it has disappeared from Airport Utility and there is a steady … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
My Airport Extreme prompted me to update the firmware. did
My Airport Extreme prompted me to update the firmware. did so and when it tried to restart it gave me an error message and now its dead...off the grid, no lights nothing … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
Airport Utility is not recognizing my Airport Express. The
Airport Utility is not recognizing my Airport Express. The base Station is working but the Express in another room has a blinking ***** *****ght. It was working previously. … read more
Jon
Jon
Bachelors Degree
479 satisfied customers
I am trying to make a new network with an Airport Express,
I am trying to make a new network with an Airport Express, and I don't have the password ***** my Apple Extreme … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
We recently got an airport express for our household, and it
hi. we recently got an airport express for our household, and it while it seems to increase range and speed when it stays on, it frequently starts cycling, not ure if i should use the airport utility,… read more
Kris R
Kris R
IT Manager
Computing
2,606 satisfied customers
I am trying to play music from my iTunes account on a house
I am trying to play music from my iTunes account on a house wide wifi that uses airport express. I connect to the world wirelessly thru and airport extreme. I cannot be on each of these networks simul… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Changed my router today. To extend my wifi I have an Airport
Changed my router today. To extend my wifi I have an Airport Express in the kitchen & another in the lounge. The lounge unit is an old style Airport Express that plugs directly into the wall. Both are… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
Trying to get my time capsule to see my new airport express,
Trying to get my time capsule to see my new airport express … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
The light on my Apple Airport Express used to be on steady
The green light on my Apple Airport Express used to be on steady all the time. A few days ago the light on the router is constantly flashing green. What does this flashing of the light mean?… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x