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I bought a ipod that is 80g and i locked it not knowing that

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there was a lock code...
I bought a ipod that is 80g and i locked it not knowing that there was a lock code and the person that i bought it off of doesnt even remember the code how do i reset it
Submitted: 7 years ago.Category: Mac
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Answered in 5 minutes by:
1/1/2011
Mac Support Specialist: Vinod Menon, Support Specialist replied 7 years ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2,920
Experience: worked as a Tech support Associate for Apple products
Verified

Ipod Specialist :

Hi

Ipod Specialist :

I am Vinod. I will try my best to help you resolve this issue.

Ipod Specialist :

Since we don't know the passcode, the only way to get out of it is to restore the ipod to factory settings.

JACUSTOMER-z4b3dwd4- :

ok how

Ipod Specialist :

Have you installed itunes in the computer?

JACUSTOMER-z4b3dwd4- :

yes and i just created an account

Ipod Specialist :

ok

Ipod Specialist :

let's open the itunes and connect the ipod

JACUSTOMER-z4b3dwd4- :

it is on and connected right now

Ipod Specialist :

which ipod is it?

Ipod Specialist :

classic?

JACUSTOMER-z4b3dwd4- :

now im not sure but it has 80g

Ipod Specialist :

ok

JACUSTOMER-z4b3dwd4- :

its black has a touch sensative scoll

Ipod Specialist :

To the left side of the itunes, your ipod should show up under "devices"

JACUSTOMER-z4b3dwd4- :

ok so im on the store page and am logged in but i dont see any devices

Ipod Specialist :

not in the store page. To the left side of the itunes, you will see Library, music, movies, apps ......store, itunes store... devices?

Ipod Specialist :

Full Size Image

Ipod Specialist :

is this the ipod you have?

JACUSTOMER-z4b3dwd4- :

ok just one moment please

Ipod Specialist :

ok

JACUSTOMER-z4b3dwd4- :

whats that image of cause i believe my ipod is a 5th gen

Ipod Specialist :

Full Size Image

JACUSTOMER-z4b3dwd4- :

ok so in the itunes the devices isnt even showin up

Ipod Specialist :

ok.

Ipod Specialist :

Let's try a reset now. Make sure the hold button is off (ie you don't see the orange or the red color). Then press and hold the menu and the center button together until you see an apple logo

JACUSTOMER-z4b3dwd4- :

i did that already and when it turns off it shows the locked sign still

Ipod Specialist :

I understand. But we need the ipod to show up in itunes. That is what we are trying. If you have already tried a reset by connecting the ipod to the computer, there is no need to try it again. Let's disconnect the ipod then

JACUSTOMER-z4b3dwd4- :

ok

Ipod Specialist :

disconnected?

JACUSTOMER-z4b3dwd4- :

yes and i even restarted the itunes and it said that the store wasnt available at this time so that doesnt even matter right?

Ipod Specialist :

Now, press and hold the menu and the center button together until you see an apple. The very moment you see an apple, press and hold the center button and the play/pause button together. This should place the ipod into disc mode.

Ipod Specialist :

We need to connect to the store to restore ipod. We will check that next. Let's place the ipod into disc mode first.

JACUSTOMER-z4b3dwd4- :

doing that now

Ipod Specialist :

ok

JACUSTOMER-z4b3dwd4- :

ok it says ok to disconnect

Ipod Specialist :

ok. let's now connect it to the computer

JACUSTOMER-z4b3dwd4- :

ok i just connected it

Ipod Specialist :

Now, is it showing up in itunes under "devices"?

JACUSTOMER-z4b3dwd4- :

should it show up in the library

Ipod Specialist :

I will send you a screenshot. give me one moment please

JACUSTOMER-z4b3dwd4- :

ok thanks

Ipod Specialist :

Full Size Image

JACUSTOMER-z4b3dwd4- :

i cant even get that to show up maybe i need to plug it into a different usb port

Ipod Specialist :

Yes. Let's connect it to a different one

JACUSTOMER-z4b3dwd4- :

just a moment please

Ipod Specialist :

sure

Ipod Specialist :

Is it showing up now?

JACUSTOMER-z4b3dwd4- :

i had to do a lil manuvering under the table to conect it im checking now

Ipod Specialist :

ok

JACUSTOMER-z4b3dwd4- :

ok so that didnt work how can i sync it manuely to the computer my ipod is still in disk mode

Ipod Specialist :

First of all we need the ipod to show up in itunes. Which version of itunes do you have? To check that click on the Help menu at the top, Help > About itunes.

JACUSTOMER-z4b3dwd4- :

itunes 8

Ipod Specialist :

that might be the reason the ipod is not showing up and also you are not able to connect to the store. It is a very old version of itunes

Ipod Specialist :

Let's click on Help > check for updates

JACUSTOMER-z4b3dwd4- :

ok

JACUSTOMER-z4b3dwd4- :

there is itunes 10.1.1

Ipod Specialist :

yes. let's go for that

JACUSTOMER-z4b3dwd4- :

ok it ask to install all 4 items so thats what im goin to do

Ipod Specialist :

let's install everything

JACUSTOMER-z4b3dwd4- :

i am

Ipod Specialist :

:)

JACUSTOMER-z4b3dwd4- :

its almost half way

Ipod Specialist :

k

JACUSTOMER-z4b3dwd4- :

well thats just one item thats almost done can u bare with me for a lil bit

Ipod Specialist :

sure...no problem

JACUSTOMER-z4b3dwd4- :

thanks man

Ipod Specialist :

Have you started celebrating the new year?

JACUSTOMER-z4b3dwd4- :

i am definatly celebrating with my kids i dont drink or do anything im a square lol ive gotten into way to much trouble drinking

Ipod Specialist :

:)

JACUSTOMER-z4b3dwd4- :

what rU going to do when u get off

Ipod Specialist :

It is already 9AM over here on 01/01/2011

Ipod Specialist :

I went out at 12, danced with people in the street..:)

JACUSTOMER-z4b3dwd4- :

omg so rU hungover at all

JACUSTOMER-z4b3dwd4- :

that sounds fun where do u live?

Ipod Specialist :

I don't drink either

Ipod Specialist :

India

JACUSTOMER-z4b3dwd4- :

ok is that any where near turkey i have some friends that here in the states from there

Ipod Specialist :

No.

JACUSTOMER-z4b3dwd4- :

you ever thought about coming to the U.S?

Ipod Specialist :

of course. never had a chance so far. may be the next new year I will celebrate in US

Ipod Specialist :

Is it still installing?

JACUSTOMER-z4b3dwd4- :

yea

JACUSTOMER-z4b3dwd4- :

man that would be cool to celebrate it twice leave at like 12am and arrive in the U.S before 12am here

Ipod Specialist :

but it takes around 24 hours to travel from India to US

JACUSTOMER-z4b3dwd4- :

damn bro thats so long that includes lay overs

Ipod Specialist :

yes

JACUSTOMER-z4b3dwd4- :

its halfway done now... you got a family that might be traveling with you at all?

Ipod Specialist :

not yet. My parents are reluctant to travel abroad and I haven't married yet..:)

JACUSTOMER-z4b3dwd4- :

i would like to go to india europe australia everywhere to see different cultures and try new foods

Ipod Specialist :

That is great.

JACUSTOMER-z4b3dwd4- :

i see i had kids way before i was married and then when i got married i was divorced in the next year

Ipod Specialist :

:(

Ipod Specialist :

How may kids you have? Are they both studying?

JACUSTOMER-z4b3dwd4- :

there is a situation updating the safari 5

Ipod Specialist :

ok. has it done with itunes?

Ipod Specialist :

and apple updates?

JACUSTOMER-z4b3dwd4- :

i have 5 kids lol but they are all just the most amazing thing your parents would tell you

JACUSTOMER-z4b3dwd4- :

having a child is so awesome and a lot of work but worth every moment

JACUSTOMER-z4b3dwd4- :

its updating the itunes+quicktime

Ipod Specialist :

isn't it difficult to handle 5 kids?

Ipod Specialist :

ok. It will take a bit more time

JACUSTOMER-z4b3dwd4- :

a lil hard at times but then i just sit back and watch the crazy things they do and think to myself i had to have done all that... Im thinkin that it will take just a lil longer

Ipod Specialist :

:)

Ipod Specialist :

no problem. it will take some time to install everything as the itunes you had is really old.

JACUSTOMER-z4b3dwd4- :

well i hope this fixes the problem cause i will have spent some money for nothing if it doesn't and that will sux

Ipod Specialist :

don't worry. It should work. The only problem is that the itunes is not recognizing your ipod.

JACUSTOMER-z4b3dwd4- :

oh

JACUSTOMER-z4b3dwd4- :

yeah and i guess this is a newer ipod

Ipod Specialist :

It is an old ipod.

JACUSTOMER-z4b3dwd4- :

its installing the software now so hopefully it will go faster then the download... Is it really? yeah the new ones are the touches huh?

Ipod Specialist :

It should install faster though it take some time to install the quicktime and apple mobile device support.

Ipod Specialist :

The new ones are touches. But Apple do have the classic ipods, but they are 160gb

JACUSTOMER-z4b3dwd4- :

oh thats so much memory i dont quite now what i would even do with that much

Ipod Specialist :

:)

JACUSTOMER-z4b3dwd4- :

so while your helping me are you helping other people as well?

Ipod Specialist :

if someone comes online.

Ipod Specialist :

no one thus far.

JACUSTOMER-z4b3dwd4- :

so when we are done can you just like go online or anything else to pass the time

Ipod Specialist :

I would go out and I enjoy roaming...

Ipod Specialist :

Not too much online activities than using facebook at times

JACUSTOMER-z4b3dwd4- :

oh india is really big isnt it how long does it take to travel from one end to the other do you know?

Ipod Specialist :

Not as big as US is. I haven't travelled out of South India thus far. But it takes only around 3 hours to travel from one end to another by air.

JACUSTOMER-z4b3dwd4- :

yeah thats about the same here from north to south

JACUSTOMER-z4b3dwd4- :

but east to west is like 12 or 14

Ipod Specialist :

oh ok

Ipod Specialist :

Which state are you located?

JACUSTOMER-z4b3dwd4- :

ok so its done but it didnt allow the safari 5 to download and now just go to the itunes again

Ipod Specialist :

you mean it is still installing itunes?

JACUSTOMER-z4b3dwd4- :

no its updating the itunes library now

Ipod Specialist :

k. we are almost done.

JACUSTOMER-z4b3dwd4- :

yyyyeeeeeessssss lol

Ipod Specialist :

Is your ipod connected?

JACUSTOMER-z4b3dwd4- :

yes

Ipod Specialist :

Is your ipod showing up in itunes now?

JACUSTOMER-z4b3dwd4- :

but it is still on the disk mode

Ipod Specialist :

that's not a problem.

Ipod Specialist :

But is it showing up in itunes under "devices"?

JACUSTOMER-z4b3dwd4- :

i dont see the devices sign or anything

Ipod Specialist :

:(

Ipod Specialist :

Let's disconnect the ipod and try with a different usb port

JACUSTOMER-z4b3dwd4- :

it hasnt finished the update in the itunes

Ipod Specialist :

May be because of that. Let's wait

JACUSTOMER-z4b3dwd4- :

it isnt letting me do anything in there yet

Ipod Specialist :

Don't do anything. Let's wait for it to finish

JACUSTOMER-z4b3dwd4- :

ok

JACUSTOMER-z4b3dwd4- :

ok its asking to sync my ipod just a moment

Ipod Specialist :

that is a good sign

JACUSTOMER-z4b3dwd4- :

oo thats a tutorial hold on

Ipod Specialist :

sure.

Ipod Specialist :

You may click on the ipod name shown under devices to the left side.

JACUSTOMER-z4b3dwd4- :

hold on one sec

Ipod Specialist :

sure

JACUSTOMER-z4b3dwd4- :

ok so i only have the library not the whole itunes what would i do after i got to the devices?

JACUSTOMER-z4b3dwd4- :

but i dont understand how its just the library

Ipod Specialist :

Below devices, your ipod show up. Click on that

Ipod Specialist :

You mean some songs are missing from your library?

JACUSTOMER-z4b3dwd4- :

no it just shows library and like music, movies, tv shows, that type of thing

Ipod Specialist :

Once you click on the ipod name, to the middle of the screen, you will see a button called "restore"

JACUSTOMER-z4b3dwd4- :

k

Ipod Specialist :

no devices?

JACUSTOMER-z4b3dwd4- :

no

Ipod Specialist :

Just disconnect the ipod and connect it to a different usb port

JACUSTOMER-z4b3dwd4- :

k just one moment

Ipod Specialist :

sure

Ipod Specialist :

Full Size Image

JACUSTOMER-z4b3dwd4- :

yea that just isnt there so seeing how we can get it to work do i still have to pay i cant get anything like that screen to show up

Ipod Specialist :

give me one moment please

JACUSTOMER-z4b3dwd4- :

im not trying to like gip u for helping me but i just cant get it to work and this is just irriatating me and i know its not ur fault

Ipod Specialist :

I understand.Do you have a different computer?

JACUSTOMER-z4b3dwd4- :

not here im gonna have to wait till monday or tuesday

JACUSTOMER-z4b3dwd4- :

till her dad gets back to see why its not showing up

Ipod Specialist :

May be an uninstall and reinstall of itunes and its components would help.

JACUSTOMER-z4b3dwd4- :

my girl is gonna cut my head off if i dont give up so i dont have the time to go through all that again

JACUSTOMER-z4b3dwd4- :

whats that web site?

Ipod Specialist :

It helps you uninstall and reinstall itunes. Just perform all the steps in that. If that too does not help, you need not pay. You can get a refund from http://www.justanswer.com/refund/refund.aspx

Ipod Specialist :

It is better the ipod is in disc mode to get it restored. If you want to go to the regular screen, you can always do that by just resetting it.

Ipod Specialist :

You can also try a restore with a different computer.

JACUSTOMER-z4b3dwd4- :

ok thanks for all your help vinod youve been very patient and as helpful as you could be have a good morning man

Ipod Specialist :

Thank you for your patience

Ipod Specialist :

Have a great new year

JACUSTOMER-z4b3dwd4- :

thanks

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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2,920
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Experience: worked as a Tech support Associate for Apple products

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