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Mike, Mac Medic
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Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am unable to access my e-mail, I keep getting an Avast Error

Customer Question

I am unable to access my e-mail, I keep getting an Avast Error message and I do not know how to clear it. What is happening?

You cannot contact me by e-mail as it does not work.
Submitted: 6 years ago.
Category: Mac
Expert:  loadedmind replied 6 years ago.
Hello and welcome to JustAnswer - I'm John.

First, it appears that Avast does not make a product for the Mac - only Windows. Can you please verify what operating system your computer is using? Additionally, please tell me how you check email - are you using a web browser to go to an online email service such as Yahoo or AOL or are you using a local Mail client such as Mac's native Mail app or Thunderbird?

Customer: replied 6 years ago.
Avast is 2.74RO Last modified 2/27/09 Mac OSX.4.11 I get my e-mail through shaw cable.
Expert:  loadedmind replied 6 years ago.
Please walk me through the process of how you check your email.

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