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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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two month old ipod with 3/4 power still on the battery just

Customer Question

two month old ipod with 3/4 power still on the battery just went dead. no response to any of the start buttons. Any ideas?
Submitted: 6 years ago.
Category: Mac
Expert:  Daniel replied 6 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.
My best advice is take it back to Apple, it is still under full warranty and if they cannot fix it at the store they will give you a new one. The only way that won't happen is if there is water damage.
If you do not have an Apple store close by then call this number 1.800.273.2273, they will send you a 'Happy Box', they pay shipping both ways.
That is the best advice I can give.
Customer: replied 6 years ago.
What if i didn't buy the devise at an Apple store? I bought it at Best Buy.
Expert:  Daniel replied 6 years ago.
Matters not, Apple stands by their warranties. You have the receipt or when you synced with iTunes for the first time Apple has the serial number and will honor it.