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Welcome to JustAnswer.com, I would be happy to help!o
Ok - what do you need to know?
Give me a second
I'll be right with you
Sorry about that
You are having a problem with your GMail?
Yes It won't receive or send
Are you accessing your email through the web browser? Or are you using Apple Mail?
I'm using Apple Mail
Can you login to GMail through the web please?
And can you tell me which operating system you are using on your Mac? 10.5.8 Leopard, 10.6 Snow Leopard etc...
You can find out by click on the Apple Logo in the top left of your screen, then clicking on About This Mac
Are you logged in to your GMail through the web?
I don't know how to do this with this window open
Do you know how to make a new Tab within Safari
Basically that will let you view 2 things in one window
You just need to switch between them...
If you press the Command Key and the letter T on your keyboard together you will see what I mean
It should open a new Tab
Not sure that I did it right but I do have my email through the web - hooray!
Ok now I want you to click on the bit that says Settings on the GMail page...
Then I want you to click on Forwarding and POP & IMAP on the Settings page
Settings is in the top right hand corner of your GMail page...
Forwarding and POP/IMAP is on the menu after that...
At the bottom where it says IMAP ACCESS, I need you to make sure IMAP Enabled is selected...
Sorry I don't have two screens up - when I use command+T I don't see the inbox or this conversation
Just switch between screens the way you know
Just read what I write and follow the instructions...
You will be fine
IMAP access is enabled
You enabled it, or it was already enabled?
You can close the GMail web browser window
I want you to open up Apple Mail
can you tell me, on the left hand side, where it says INBOX etc are there folders also?
Sorry I lost you for a moment...
I knew you'd be back!
Yes - many folders
Now just above the first folder does it say in grey font, On My Mac, or does it say GMail or something similar?
It says on my Mac
This is what I would like you to do...
Can you click on the Mail menu item on the top of the screen and then click on Preferences...
Now look at this image
I want you to click on Accounts then highlight the account that is called GMail and then click on the - button
It asks me if I want to remove. Yes?
Let me know when it's done...
Now I want you to click on the + icon next to it...
Done and it asks for info to add account
Put in your full name (as you want it to appear when sending emails) your full GMail email address and your GMail password (the one you used to login through the web).
Exit the Preferences window
And it should take you back to the normal mail window
Slowly, your inbox should start filling up again...
It may take a while depending on how many messages you have
OK - I have heaps
In the bottom left hand corner or your Mail application can you see things happening (a bar moving across?)
No bar - nothing happening yet
While in Mail
Can you press the Command key and the Number 0 key together
An activity window should pop up
anything happening in that?
Yes three lines of diagonal blue stripes
So things are happening
It is downloading your Mail as we speak
If you have lot's of messages it may take some time
But it sounds like its working
Let me know when you see something in the normal Mail app
when you see a message come through
As I understand there is nothing listed there at all at the moment?
Sorry it was four lines and the third is the only one still moving. Each has a red hexagon next to it.
What does it say next to the third line?
The one still moving says Communicating with server - fetching
Close down the Mail app, and reopen it
Still nothing up
What does the Activity bar say?
'Fetching new mail' and 'Communicating with server - fetching' are still moving
It's fine... I'll hang out here for a little while just to make sure it's worked, but this is normal behaviour
OK - I'll let you know as soon as something appears
What time is it in Oz at the moment?
5.05pm and we've just had a big storm and lots of lovely rain
I'm from London, but currently in New York... London's had heavy snow all day
It's 1am in NYC
Ah my favourite city - early for snow though
I know right?
Everyone has ahd the day off today
When it snows in the UK, everyone panics and stays home
How we doing?
Still nothing - I closed down and opened up again. There's a serious number of messages - time for a cull perhaps.
How many would you say?
So we may be a while...
I'll wait a little longer though
as long as you are happy
Different activity now - it's started synchronising the folders and updating cache directory. Happy if you want to go and help someone else
Because - it's just up to the first of about 25 folders....
Ok... So that means it is definitely working
Glad we could sort it out
Yes - thank you very much. Interesting process!
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Will do. Thanks again