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Hi - I'm happy to help with your Mac issue. Please remember to Accept when we are completely finished and you are satisfied with my answer. When you were trying before, did you do a Repair Disk Permissions?
I did not do a repair disk before
i have a business call between 2-3. Perhaps we can do it after that if your not back before 2. thanks.
OK - so open Applications/Utilities/Disk Utility. Locate Macintosh HD on the left side. Click Repair Disk Permissions in the larger window. Let it go to completion and then try Entourge again. Looks like it is having trouble opening Microsoft Data - Main Identity. Let me know how it goes.
ok ill go ahead and do that first
ok it looks like 9 minutes
OK - hopefully it is just a permissions issue keeping Entourage from opening your identity file. Keep me posted.
ok permission repair is done shall i reboot or jusr turn on entourage
Just try to open Entourage at this point
i turned on entourage and it still gives me welcome message as if its my first time using it
nothing else in there
wait 1 sec...
Oh BTW which verson of entourage are you running
OK With Entourage open - On the top Menu Bar there is an Item called Entourage next to the Apple icon. Click and drop down to switch identity.
It asks if you really want to - click Switch. Tell me hat appears in the Slect an Identit Box
Also in the HElp Item on the Menu Bar - there is a check for Updates. You are behind in your updates and need to get it to version 12.2.7
it didnt show a box
ill update now
its telling me i cannot update unless i close firefox but that means our chat would close
as i opened it with firefox browser
ill log baack in in a sec
so update is done
so i did the switch identity and Main identity appeared in the box and i press ok
yes - sounds like it may have come back
the same single welcome message is still in my box
Do you remember a system crash or other event that might have wiped out you old database? You can check the folder
its at your Home Directory/Documents/Microsoft User Data
open that folder and do a get info on the main identity folder.
not at all, i had it on last night as always, then closed my computer before sleeping and when i turned it back on this morning all was gone.
im in the main identity folder where do i go ti get info
Just open it and see whats inside
found the get info tab
do you have a time machine back-up?
23.2 MB on disk (23,163,862 bytes) for 6 items
where:/Users/rfabecassis/Documents/Microsoft User Data/Office 2008 Identities
however if i do a view all in my HD i have two databases, one with 23.1MB the one in the Main ID. But i have another with 2.34GB also called database but that is not in my main ID
OK do a Get Info on the folder to see when it was created.
what is that one called?
Sunday, September 13, 2009 10:59 AM
where is the db that has 2.34g?
Microsoft Entourage database
2.34 GB on disk (2,336,052,224 bytes)
/Users/Shared/Documents/Microsoft User Data/Office 2008 Identities/Main Identity
mmm - lets back up a bit.
Wen you navigate to Documents/Microsoft User Data/Office 2008 Identities - is there another folder other than Main Identity?
there are other docs but total size of all docs in Main Identity is 23.1MB + 15Kw +5Kw
so the 2.34GB database must have displaced itself or something
Let me see if I understand clearly. In the Main Identities, there is a file called Database that is 23.1mb
i suspect this 2.34 database are my emails
Where is the folder that has the other Database that is 2.34 Gb
and what else is in that folder?
where:/Users/rfabecassis/Documents/Microsoft User Data/Office 2008 Identities?
and that folder is names Microsoft Entourage Database?
this is where the 2.34GB is
both of them are microsoft entourage databases yes
OK - here is what to do.
Go into the Shared folder and click once on Microsoft User Data
Do a control-click to drop down the secondary menu
Then navigate to the Documents/Microsoft User Data folder and click once to highlight it
Then control-click to drop down the menu and select Paste...
It will ask you if you want to replace the old one - click OK
is the microsoft user data tab supposed to have the arrow poiting down so you see its content
im asking because your colleague this morning asked me to do the same
After that, you should be able to open Microsoft User Data/Main Identity and do a get info on the Database to make sure it is now the big one
but i had the arrow next to it closed and proceeded to copy
did it replace hte contents
ok im about to copy where do i paste it to
i right clicked and copied the microsoft uder data folder
user data folder
now what do i do
OK open it and gointo the Identities and check the size of the Database with Get Info
its so strange it only has the 23.1MB
OK - let's try slightly different approach. 1) Is Entourage closed?
yet the address i showed above says the 2.34gb is in main identity but its not
2. Open the Shared Folder that has Microsoft User Data in it that contaains your real database
i see in the microsoft user data folder an office 2008 recovery file any use?
3. open the folder and click on Main Identity, then right click - Copy ...
4. Open the Microsoft User Data under Documents. Move the Main Identity folder to trash
5. Click back on the Microsoft User Data Folder - dont open - just highlight
6. Right Click - paste Main Identity
when i try to open the database 2.34GB it doesnt open
it allows me to copy
shall i drag it somewhere
7. Check the Microsoft User Data Folder again for Main Identity (which should now be there from the paste)
Please follow my exact instructions which are numbered in sequence
8. Inside the Main Identity - do a get info on the Database
mike can i backup cause im not managing to open
to find the large database i typed in database in the HD search
What we are trying to do is replace the Main Identity Folder in Microsoft User Data with the same folder you found in the Shared....
If it is easier for you to open two wondows and drag that is OK
yes but your asking me to open the database file (23.gb) and it wont open
I never asked you to open the ddatabase
i can drag it to desktop
ok then i misunderstood
I specifically said to copy the enclosing folder. Please review the steps in sequence
i think my problem is to find the shared folder
It is in your home directory
sorry but i dont see anything with home directory
in my HD do i select applications or documents
Sorry one level up - /Users/Shared/Documents/Microsoft User Data/Office 2008 Identities/Main Identity
Are you looking at the Finder Window in Column view? Much easier to navigate. It is the icon with 3 lines inside a box. Click on that and it will be easier to navigate.
You want to go to Macintosh HD/Users/Shared to find the good one.
Ive gotten all the way to Main Identity but nothing changed because im trying to figure out the copy part of your message
Main Identity still only has the 23.1MB database Im trying to figure out hoe to copy the large database into the Main Identity
right click on Main Identity and in the drop down choose "Cope Main Identity"
your assuning i have two main identity boxes i dont
the large database is not in a main identity folder thats whats strang
I am confused - I thought you said that you found the database in the math /Users/Shared/Documents/Microsoft User Data/Office 2008 Identities/Main Identity
In the path (sorry for bad typing)
i can try to drag or copy the large database into the Main Identity where the other 23.1 database is
You will need all of the files in Main Identity for a perfect recovery
Mike i think we are talking past each other
I only have one Main Identity
the large database is not in there and there is no second Main Identity box
In the earlier part of the conversation, I thought you said that you found a replicated Main Identity folder at /Users/Shared/Documents/Microsoft User Data/Office 2008 Identities/Main Identity
Is that true?
ok i copies the main identity box with the 2.34GB
now shall i paste it into the other one
You can try launching Entourage now
this is confusing how did it get there
Opps yes - I thought you had done that - after the paste you can run entourage - be sure you replace the old one
ok so i paste it into the old one right
ok its replacing
You paste the copied Main Identity Folder into Microsoft User Data in Documents completely replacing the old one
your a genius!
everything is back
thank you thank you
That is great News! For the future, make sure you have a back-up of the Microsoft User Data Folder located in Documents that you can put somewhere safe in case you ever have to recover. Glad I could help. If that's it, please accept and positive feedback and a bonus are always appreciated. Thanks for using Just Answer!
so i can back up my emails directly on my laptop
do i just copy Microsoft User Data folder into another place in documents
Yes - the Microsoft User Data Folder in Documents is the King of the Data.
thanks so much
saved my life