How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask OSXpert Your Own Question
OSXpert, Mac Software Engineer
Category: Mac
Satisfied Customers: 226
Experience:  2 years as a geek squad computer technician, 5 years as a software engineer and unix systems admin
Type Your Mac Question Here...
OSXpert is online now
A new question is answered every 9 seconds

A friend says she got a virus from my email. I did not send

Customer Question

A friend says she got a virus from my email. I did not send her an email so if she got something it must be a virus. I have an email from a friend about discount meds that I don't think she sent me and it keeps showing up. What should I do?
Submitted: 7 years ago.
Category: Mac
Expert:  OSXpert replied 7 years ago.
Chat Conversation Started
OSXpert : Hi, my name isXXXXX you available?
JACUSTOMER-qjwpokgb- :


OSXpert : Great. Which version of Mac OS X are you running?
OSXpert :

Are you still available?

OSXpert :

Hi, do you have a few minutes to chat?

OSXpert :

First, I would recommend both you and your friend change your email passwords. Choose a password XXXXX at least 8 characters and contains a variety of different characters (capital/lowercase letters, symbols, and numbers). Do not base your password XXXXX a word that can be found in the dictionary.

OSXpert :

This will most likely solve your problem. It's more of a precaution for you, and it's more of a necessity for your friend. It sounds like his/her email account password XXXXX been stolen and the thief is using it to forward emails people in their address book advertising the sale of pharmaceuticals.

I would also recommend your friend run a virus scan to be sure there are no viruses on their system.

Let me know how this goes. Thanks!

JACUSTOMER-qjwpokgb- :

How do I change my password? My computer is so slow I know somethnig is wrong. We have a Lindsky router and my printer that is wireless will not work now.

OSXpert :

Which service are you using for your email account?