How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Mac Support Specialist
Category: Mac
Satisfied Customers: 1156
Experience:  A+ and Network+ with more than 18 years in the IT field. Have worked on MAC's since I was 16.
16924516
Type Your Mac Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

how do I upgrade from tiger to snow leopard The install disc

Customer Question

how do I upgrade from tiger to snow leopard? The install disc keeps gettin spit out!
Submitted: 7 years ago.
Category: Mac
Expert:  VanMagnus Systems replied 7 years ago.
Chat Conversation Started
VanMagnus Systems :

Thank you for choosing JA for you IT needs.

VanMagnus Systems :

You need to hold just the C key to force the MAc to boot from the disk.

JACUSTOMER-gp0iqwnk- :

Install CD keeps getting spit back out.

VanMagnus Systems :

Also, you can just put the disk in.

VanMagnus Systems :

Now, if no matter what you do. The disk is being kicked out.

JACUSTOMER-gp0iqwnk- :

ok it's in.

JACUSTOMER-gp0iqwnk- :

yes

VanMagnus Systems :

The Super Drive is bad and must be replaced.

JACUSTOMER-gp0iqwnk- :

Is tht big bucks?

JACUSTOMER-gp0iqwnk- :

It reads other cd's?????

VanMagnus Systems :

What is your exact Mac model?

JACUSTOMER-gp0iqwnk- :

MacBook PRO 2 GIG

VanMagnus Systems :

Sorry, your drive only read CD's?

JACUSTOMER-gp0iqwnk- :

It'll read DVD also....

JACUSTOMER-gp0iqwnk- :

Bought the install at an Apple Store. The 1st one did the same thing so I returned it for a new one, and, still

VanMagnus Systems :

OK.

JACUSTOMER-gp0iqwnk- :

spits the install disc out....

VanMagnus Systems :

Where did the disk come from?

VanMagnus Systems :

Did you buy it from the Apple store?

JACUSTOMER-gp0iqwnk- :

yes

VanMagnus Systems :

OK. What is the exact model of Mac that you are using?

JACUSTOMER-gp0iqwnk- :

Macbook Pro Version 10.4.11 2.2 Ghz Intel Core 2 Duo with 2 GB 667 Mhz DDR2 SDRAM

VanMagnus Systems :

OK.

JACUSTOMER-gp0iqwnk- :

Changed the name of the HD is that an issue?

JACUSTOMER-gp0iqwnk- :

Also, Can Virtual Machine w/ Windows XP be an issue?

JACUSTOMER-gp0iqwnk- :

Do you need the serial number?????

VanMagnus Systems :

Nope.

VanMagnus Systems :

OK, your Drive information is as follows to replace it.

VanMagnus Systems :

http://www.mac-pro.com/s.nl/sc.2/category.8178/.f

VanMagnus Systems :

The drives on that page range from $25 to over $100.

JACUSTOMER-gp0iqwnk- :

Are you relativelt certain it's the optical drive???

VanMagnus Systems :

You have a Mac, your drive keeps kicking out the disk. Those are the models that will work in you Mac.

VanMagnus Systems :

Some are Apple and some are others that will work in the Mac.

VanMagnus Systems :

I work on Mac's and when they kick out a disk consistently. there is an issue with the Drive.

VanMagnus Systems :

How old is your Mac?

VanMagnus Systems :

Switching to Q&A session to await your reply.