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VanMagnus Systems
VanMagnus Systems, Mac Support Specialist
Category: Mac
Satisfied Customers: 1156
Experience:  A+ and Network+ with more than 18 years in the IT field. Have worked on MAC's since I was 16.
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My Mail isnt working properly

Resolved Question:

My Mail isnt working properly
Submitted: 6 years ago.
Category: Mac
Expert:  VanMagnus Systems replied 6 years ago.
Chat Conversation Started
VanMagnus Systems :

Thank you for choosing JA for you IT needs. What is the issue with the Mail prgram?

VanMagnus Systems :

Also, what is the mailprogam that you are using?

VanMagnus Systems :

I will switch to a Q&A session to await your reply.

Customer: replied 6 years ago.
I'm using the Mac Mail. keeps rejecting my password. Do i need to subscribe to have it work?
Expert:  VanMagnus Systems replied 6 years ago.
Who is your Mail Provider?
Customer: replied 6 years ago.
[email protected]

not sure if that's the answer you're looking for
Customer: replied 6 years ago.
Expert:  VanMagnus Systems replied 6 years ago.
Oh, it is or or....? Not the actual address just the Domain, such as
Customer: replied 6 years ago.
i think this is what you're looking for? or
not sure how to find the domain
Customer: replied 6 years ago.
i'm using the Mail application
Expert:  VanMagnus Systems replied 6 years ago.
Yes that is correct. Are you sure that you are using the right Password?
Customer: replied 6 years ago.
yes, im using the right password

The SMTP server “” rejected the password XXXXX user “spactana”

just curious, using mail app is free right? i dont have to pay to have it work?
Expert:  VanMagnus Systems replied 6 years ago.
Yes it is a free App.
Expert:  VanMagnus Systems replied 6 years ago.
What is the exact error that you are getting?
Customer: replied 6 years ago.
2 different account pops up. i also get this message: The MobileMe IMAP server “” rejected the password XXXXX user “spactana”
Customer: replied 6 years ago.
maybe this information will help you figure out the problem. I also received this message: "Cannot send message using the server"

I also notice that both my outgoing reads "offline" ex:,

I tried clicking on the "Connection Doctor" button on the side and they all failed. Trying to log in to this "mobileMe IMAP; SMTP; SMTP Server" account failed. Verify that the username and password XXXXX correct.
Expert:  VanMagnus Systems replied 6 years ago.
OK, I have run some tests to those sites that you have entered here and they are down.
They are off line Sir or Ma'am, these are the settings:

Account type (incoming email server type): IMAP
Incoming mail server:
Outgoing mail server (SMTP):

Please check your settings and make sure that they match these.
VanMagnus Systems and other Mac Specialists are ready to help you
Customer: replied 6 years ago.
It's ok, I spoken with an apple tech in regards XXXXX XXXXX problem. The problem was that, I was using a 60 day free trial for my "" account, when the trial expired, that's when I experienced my email problem. I did not continue subscription and left my " account" inactive for almost .. 4 years (lol). During 2006-2007, apple switched from "" to "" (MobileMe). The tech told me that anyone with an "" account that has been inactive for almost 60 days, were deleted, therefore my "[email protected]" account does not exist anymore; my email account wouldn't work. My "[email protected]" account could not be retrieved and it is not possible to create an "" email due to the switch to MobileMe. He helped me sign up for a MobileMe account, and now my Email App is working properly.

My problem is resolved, but still, I thank you for your help!